Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Novak

Spokane,WA

Summary

Newly Certified Veterinary Assistant with a passion for animal care and the human-animal bond. Hands-on training in animal handling, medical procedures, and clinic operations. Highly compassionate and dedicated to ensuring the well-being of animals under care. Proficient in assisting veterinarians with exams, treatments, and surgeries. Adept at maintaining a clean and organized clinic environment. Excellent communicator with a commitment to providing outstanding client education and support. Seeking an opportunity to contribute my skills and compassion while learning from established professionals in a dynamic veterinary environment!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Veterinary Assistant/ Receptionist

Highland Animal Clinic
07.2022 - 11.2023
  • Collected vitals on patients and scribed in patient chart for Veterinarian during exam.
  • Restrained patients for treatments and diagnostic testing. Positioned animals for x-rays.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
  • Created personalized sympathy cards for clients after their pets have passed.
  • Provided care for animals before and after surgeries as necessary for overall comfort and health.
  • Assisted senior staff with blood analyses and physical assessments. Collected and prepared specimens and samples for outside laboratory analysis.
  • Administered oral medications and topically applied medications prescribed by veterinarian.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Created estimates for clients for treatments.
  • Organized paper patient files.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.

Shift Lead

Starbucks
10.2020 - 07.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Assistant Manager

Subway
07.2016 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained new employees

Education

Fine Arts

Spokane Falls Community College
Spokane, WA

Veterinary Assistant

VetMedTeam
Online
10.2023

Skills

  • File and Records Management
  • Animal Restraining
  • Surgical Procedure Support
  • Basic Animal Care
  • Medical Triage
  • Veterinary Standards and Procedures
  • Client Education
  • Cleaning and Sanitizing
  • Patient Check-Ins/Discharge
  • Protecting the human animal bond
  • Microscopic Examination of ear and skin cytology
  • Medical Charting
  • Microchip Administration

Certification

VetMedTeam CE Completion Certificates

  • Veterinary Nursing: The language of Veterinary Medicine -November 13, 2022
  • Demystifying OSHA: Veterinary Team Training -October 6th, 2022
  • Implementing the AAHA-AVMA Preventive Healthcare Guidelines for Dogs and Cats -March 14th, 2023

Timeline

Veterinary Assistant/ Receptionist

Highland Animal Clinic
07.2022 - 11.2023

Shift Lead

Starbucks
10.2020 - 07.2022

Assistant Manager

Subway
07.2016 - 04.2018

Fine Arts

Spokane Falls Community College

Veterinary Assistant

VetMedTeam

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Sarah Novak