Emily Tomkins
Wayne,MI
Summary
Dedicated Veterinary Assistant and Customer Service Professional with 6+ years of experience in fast-paced healthcare and service environments. Skilled in patient care support, client communication, appointment coordination, and maintaining accurate medical records. Known for providing compassionate service to pet owners while ensuring efficient clinic operations. Strong team collaborator with a commitment to high standards of care and client satisfaction.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant/ Receptionist
Sheldon Veterinary Hospital
Canton
08.2022 - Current
- Assist veterinarians with clinical procedures, ensuring timely patient care and smooth operations.
- Enhance patient intake processes, reducing wait times and improving clinic efficiency.
- Provide empathetic support to pet owners, addressing concerns and ensuring a welcoming atmosphere.
- Coordinate patient follow-ups to ensure continuous care, positively impacting client retention.
- Maintain accurate patient records, ensuring compliance with regulatory standards.
Sandwich Artist
Subway-Canton, MI
Canton, MI
08.2018 - 08.2022
- Maintained clean, organized food prep areas, enhancing operational efficiency and customer satisfaction.
- Resolved food and service complaints promptly, boosting customer satisfaction and loyalty.
- Prepared food to meet franchise standards, ensuring quality and speed in service.
- Organized storage areas, managing inventory to ensure fresh supplies and efficient operations.
- Interacted with customers, providing excellent service and promoting a positive company image.
Phone Technician
Canton, MI
03.2021 - 07.2021
- Analyzed user-generated trouble tickets to identify and resolve technical issues efficiently.
- Managed setup and relocation of users, ensuring seamless transitions and minimal downtime.
- Collaborated with network administrators and server engineers to deliver high-quality service.
- Maintained impeccable attendance, consistently arriving on time and ready to work.
- Interpreted blueprints and schematics to accurately place equipment, ensuring optimal functionality.
Education
Associate of Arts - General Studies
Schoolcraft College
Livonia, MI08.2025
High School - undefined
John Glenn High School
Westland, MI01.2019
Skills
- Client communication
- Appointment scheduling
- Laboratory procedures
- Client education
- Proficient in software
Problem solving
Ingredient inspection (Skillful)
Team standards (Skillful)
Outpatient clinic experience
Customer service
Record keeping
Microsoft Excel
Customer relationship building
Calendar management
Office experience
Animal handling
Active listening
Patient interaction
Teamwork
Detail-oriented (Experienced)
Task prioritization (Skillful)
Attention to detail
Microsoft Outlook
Time management
Cleaning (Experienced)
Communication with pet owners
Veterinary surgical instrument sterilization
Veterinary diagnostic testing
Appointment scheduling
Team-oriented (Skillful)
Basic math
Client interaction via phone calls
Outdoor work
Veterinary surgical instrument assistance
Animal restraint
Hospitality
Typing
Snow removal
Phone etiquette
Phone communication
Sales
Laboratory experience
Communication (Skillful)
Animal care
Performance improvement (Skillful)
Clinic experience
Veterinary terminology
Social media platforms
Veterinary radiology
Pet care
Filing
Greeting customers
Multi-tasking (Skillful)
POS system (Skillful)
Veterinary surgical record maintenance
Veterinary clinic experience
Productivity software
Animal hospital experience
Preventive health (patient care)
Computer operation
Kennel experience
Cash Handling (Skillful)
Organization (Beginner)
Veterinary preventive care
Veterinary assistant experience
Microsoft Word
Medical scheduling
Multitasking
Veterinary surgical assistance
Outpatient
Veterinary experience
Microsoft PowerPoint
Timeline
Veterinary Assistant/ Receptionist
Sheldon Veterinary Hospital
08.2022 - Current
Phone Technician
03.2021 - 07.2021
Sandwich Artist
Subway-Canton, MI
08.2018 - 08.2022
High School - undefined
John Glenn High School
Associate of Arts - General Studies
Schoolcraft College