Sarah O'Callaghan

Dynamic International Health Program Specialist at Beth Israel Lahey Health, adept in care coordination and patient advocacy. Successfully managed over 100 patient referrals, ensuring seamless communication and continuity of care. Recognized for strong relationship-building and problem-solving skills, enhancing patient experiences and operational efficiency.

• International Health Program Specialist, Beth Israel Lahey Health, Burlington, MA, 07/01/14, Present, Review International patient referrals, Collaborate closely with patients and family members to guide them through the referral process, Coordinate inpatient and outpatient care with physicians and other members of care teams with all specialties throughout the hospital, Oversee all insurance authorizations and approvals for patients care, Partner with providers & hospitals referring patients to maintain continuity of care, Provide estimates for self pay patients, Prioritize and guide Air Ambulances and Direct Admit patients, Assist in lodging and flight schedules for incoming patients, Consistently oversee over 100 patients at a time
• Human Resources Generalist, Lowell General Hospital, Lowell, MA, 11/01/00, 05/01/13, Recruited and hired approximately 225 applicants per year in allied health, clinical, professional and service areas, Guided management and employees with all policies and procedures including any employee relations issues, Reported statistics for vacancy rates, Processed status change forms and tracked employment requisitions, Managed pre-employment requirements such as reference checks, new hire paperwork and orientation scheduling, Supported and guided management in administering the progressive discipline process including terminations, Represented the hospital at unemployment hearings, Attended job fairs