Sarah Oinas
Bruce Crossing,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options all while radiating positivity.
Overview
8
8
years of professional experience
Work History
Expanded Functions Dental Assistant
LVD Health Center
Watersmeet, MI
04.2019 - Current
- Became certified E.F.D.A. in June 2021 to place restorative materials to complete procedure and check occlusion registration.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Performed general chair-side duties for general dentistry, endodontic procedures and oral surgery.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Created spreadsheets using Microsoft Excel for reporting.
Pharmacy Technician Trainee
LVD Health Center
Watersmeet, MI
02.2019 - 02.2020
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped fill over 200 prescriptions in 8 hour shift.
Dental Assistant
LVD Health Center
Watersmeet, MI
10.2016 - 09.2018
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Staged tray for procedures by arranging dental instruments and equipment for 15+ appointments daily.
- Sanitized trays, instruments , equipment and surfaces for clean dental office setting and to maintain health and safety practices
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
Senior Customer Service Representative
Big Picture Loans
Watersmeet, MI
03.2015 - 12.2016
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Boosted team spirit and performance by incorporating positivity and accolades.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
Education
High School Diploma -
Ewen-Trout Creek Consolidated School
Ewen, MI06.2007
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Patient and Empathetic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Expanded Functions Dental Assistant
LVD Health Center
04.2019 - Current
Pharmacy Technician Trainee
LVD Health Center
02.2019 - 02.2020
Dental Assistant
LVD Health Center
10.2016 - 09.2018
Senior Customer Service Representative
Big Picture Loans
03.2015 - 12.2016
High School Diploma -
Ewen-Trout Creek Consolidated School
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