ALMANDA ORANGE
Pearl River,LA
Summary
Self motivated, reliable, energetic, patient-focused receptionist, treatment plan coordinator, and insurance coordinator excited to bring talent and expertise to a growing company . Personable and dedicated Customer Service Representative with extensive experience in customer support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Strong ability to multitask and prioritize workloads with little to no supervision. Proficient in delegating the roles of tasks to be completed by my coworkers. Positive and upbeat with excellent communication skills which I am eager to contribute to team success through attention to detail, hard work, and excellent organizational and problem solving skills.
Overview
14
14
years of professional experience
Work History
Expanded Functions Dental Assistant
Louisiana Dental Center-Slidell
Slidell, LA
08.2015 - 06.2023
- Warmly greeted patients and helped them fill out intake and consent forms
- Assisted in coordination of front office duties, including customer service, patient scheduling and patient/insurance billing
- Identified inefficiencies in records and patient finances
- Implemented solutions to an array of problems that occur daily
- Received, recorded, and addressed incoming and outgoing communication via telephone and email
- Worked with patients to understand their dental needs and provide clear financial understanding and options to secure treatment acceptance
- Executed billing tasks and recorded into company's databases
- Took dental radiographs, following strict patient protection rules
- Made dental impressions used in diagnostics, opposing models, and study casts
- Prepared rooms for patient treatment
- Politely answered phones and scheduled or confirmed office appointments and surgeries
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Completed patient paperwork and scanned into Dentrix system
- Accurately recorded treatment information in patient records
- Worked closely with patients before, during, and after dental procedures.
Lead Bartender
Speckled T's
Slidell, LA
02.2014 - 01.2019
- Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits
- Developed unique events and special promotions to drive sales
- Received beverage orders from wait staff and delivered beverages to guests
- Enthusiastically and appealingly described food and drink specials to guests
- Maintained a consistent, regular attendance record
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Processed orders on a computerized Point of Sale system
- Adhered to state laws regarding alcoholic beverage service
- Closed out cash register and prepared cashier report
- Over 10 years of customer service experience.
Oral Surgery Assistant
Northlake Oral & Facial Surgery
Slidell, LA
02.2009 - 05.2012
- Prepared rooms for patient treatment
- Measured and recorded vital statistics like patients' blood pressure, temperature, and pulse
- Set up examination room and dental trays in preparation for examinations and procedures
- Accurately recorded treatment information in patient records
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfection protocol
- Maintained Paper files and all EOB.
Education
EDDA Expanded Duty Dental Assistant -
LSU School of Dentistry
03.2017
Dental Assisting and Radiological Course -
Delta College of Arts & Technology, Inc.
09.2015
Associates in General Studies: Biology/Applied Science -
Delgado Community College
02.2015
High School Diploma -
Pearl River High
05.2009
Skills
- Detail-oriented
- Proficient in microsoft office
- Problem solving skills
- Payment processing
- Computer Literate
- Records management
- Team-oriented and dependable
- Quality Control
- Problem Resolution
- Email correspondence
- Superior customer service
- Data entry/ Front desk experience
- Ability to multitask
Timeline
Expanded Functions Dental Assistant
Louisiana Dental Center-Slidell
08.2015 - 06.2023
Lead Bartender
Speckled T's
02.2014 - 01.2019
Oral Surgery Assistant
Northlake Oral & Facial Surgery
02.2009 - 05.2012
EDDA Expanded Duty Dental Assistant -
LSU School of Dentistry
Dental Assisting and Radiological Course -
Delta College of Arts & Technology, Inc.
Associates in General Studies: Biology/Applied Science -
Delgado Community College
High School Diploma -
Pearl River High