Sarah Okunna
Dallas ,Tx
Summary
Dedicated to offering exceptional assistance to clients and team members. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat. I possess a friendly and outgoing personality, well-suited for engaging with clients and maintaining positive relationships. Familiar with customer service principles and proficient in using CRM software to manage schedules and appointments.
Overview
5
5
years of professional experience
Work History
Appointment Setter, Host
Oceanaire Seafood Room
Dallas Tx
12.2023 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
In N Out Burger
Dallas Tx
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Applied Science - Health Care Administration
Dallas College
Dallas, TX06.2024
Skills
- Telephone etiquette
- Positive attitude
- Setting appointments
- Computer skills
- Attention to detail
- Clear communication
- Empathy and patience
- Customer rapport
- Work Planning and Prioritization
- FLUENT IN LANGUAGE
- Goal oriented
- Outbound calling
- Outgoing and friendly
- Incoming call reception
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Relationship building
- Follow-up skills
- Customer conflict resolution
- Email management
- Critical thinking
- Document management
- Effective multitasking
- Strong work ethic
- Client relations
- Client registration
Languages
Spanish
Native or Bilingual
Timeline
Appointment Setter, Host
Oceanaire Seafood Room
12.2023 - Current
Customer Service Representative
In N Out Burger
06.2020 - Current
Associate Of Applied Science - Health Care Administration
Dallas College