Sarah Outlaw
Hobbs,NM
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
2002
2002
years of post-secondary education
Work History
Cosmetologist
Sports Clips Hair Salon
Hobbs, New Mexico
03.2022 - 07.2023
- Provided personalized haircuts and styling for diverse clientele.
- Maintained a clean and organized salon environment for client comfort.
- Assisted clients with product selection based on hair type and needs.
- Collaborated with team members to ensure smooth salon operations.
- Stayed updated on current hair trends and techniques for service improvement.
- Demonstrated proper use of tools and equipment to clients during services.
- Educated clients on aftercare techniques to maintain hairstyles at home.
- Ensured proper sanitation practices were followed at all times.
Cosmetologist
Quick Cuts
Hobbs, New Mexico
09.2021 - 11.2022
- Provided personalized haircuts and styling for diverse clientele.
- Maintained a clean and organized salon environment for client comfort.
- Assisted clients with product selection based on hair type and needs.
- Maintained accurate records of customer services provided.
- Maintained cleanliness of salon equipment and tools.
- Kept notes listing preferences and services provided to clients for quick reference.
Assistant Customer Service Manager
Alorica
El Paso, Texas
01.2019 - 08.2021
- Assisted in managing daily customer service operations and team performance.
- Coordinated training sessions for new team members to enhance service skills.
- Monitored customer interactions to ensure adherence to quality standards.
- Collaborated with management to create strategies for enhancing customer satisfaction.
- Provided feedback to staff on performance and areas for improvement.
- Resolved escalated customer issues in a timely manner.
- Assisted customers with inquiries, complaints and feedback.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Evaluated employee job performance and motivated staff to improve productivity.
- Consulted with customers regarding needs and addressed concerns.
- Generated daily, weekly and monthly reports on key performance indicators.
Assembly Line Worker
Peanut Factory
El Paso, Texas
11.2019 - 12.2020
- Assembled products according to specifications and quality standards.
- Operated machinery to facilitate efficient production flow.
- Inspected components for defects and ensured quality control measures.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Followed standard operating procedures while performing tasks on the assembly line.
- Completed accurate assembly work by positioning and aligning components.
- Resolved assembly problems by altering dimensions to meet specifications.
Education
Cosmetologist - Cosmetologist
New Mexico Junior College
Hobbs, NM 01.2010 - 05.2012
Frenship High School
Wolfforth, TXSkills
- Hair cutting
- Hair coloring
- Product knowledge
- Sanitation practices
- Customer relationship management
- Record keeping
- Problem solving
- Quality assurance
- Effective communication
- Attention to detail
- Time management
- Precision hair cutting
- Licensed cosmetologist
- Sales and upselling
- Clear communication
- Professionalism and ethics
- Active listening
- Continuing education
Timeline
Cosmetologist
Sports Clips Hair Salon
03.2022 - 07.2023
Cosmetologist
Quick Cuts
09.2021 - 11.2022
Assembly Line Worker
Peanut Factory
11.2019 - 12.2020
Assistant Customer Service Manager
Alorica
01.2019 - 08.2021
Cosmetologist - Cosmetologist
New Mexico Junior College
01.2010 - 05.2012
Frenship High School