Sarah Park
Houston,TX
Summary
Results-driven property manager with 8 years of experience in effectively managing class A residential properties. Dedicated to delivering exceptional experiences, optimizing property performance, and maximizing financial returns. Seeking a challenging role to utilize expertise in multi-family building management, customer relations, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Portfolio Manager
Greater Boston Property Management
06.2023 - Current
- Respond to new inquiries from condominium associations seeking management services, schedule and conduct discovery calls, present service offerings, and follow up to facilitate seamless onboarding.
- Oversee day-to-day operations of condominium buildings, managing a diverse portfolio ranging from 3 units to 25.
- Develop and implement effective budgeting strategies for yearly and quarterly finances, ensuring financial sustainability and optimal resource allocation
- Supervise and coordinate capital improvement projects, collaborating with vendors and contractors to ensure quality standards are met within budget and timeline constraints.
Property Manager
Hanover Company
Houston, TX - Boston, MA - Baltimore, MD
04.2020 - 05.2023
- Supervised the day-to-day operations of premier class A residential properties comprising 300+ units
- Presented insightful recommendations for rental pricing strategies, resulting in a notable increase in rent per square foot.
- Implementing proactive rent adjustments and optimized controllable expenses, resulting in an average annual revenue growth of 7.5%.
- Maintained an average retention rate of 55% or higher by demonstrating effective conflict resolution skills in addressing tenant issues and complaints
- Expertly managed a dedicated team of 14 maintenance and leasing professionals by promoting a cohesive and high-performing work environment.
Assistant Property Manager
Hanover Company
Atlanta, GA
04.2019 - 05.2020
- Monitored rent collection and maintained delinquency below 3%.
- Generated 50%+ resident retention ratios through exceptional customer service and attention to detail on customer concerns.
- Mentored leasing team in applying effective sales techniques and delivering exceptional customer service.
- Conducted property tours effectively highlighting property features and amenities with an average 40% closing ratio.
Education
Georgia Gwinnett College
Lawrenceville, GA08.2016
Skills
- Financial Budgeting
- Revenue Optimization
- Building Operations
- Leasing and Marketing Strategy
- Client Relations and Retention
- Communication and Interpersonal Skills
- Training and Development
Timeline
Portfolio Manager
Greater Boston Property Management
06.2023 - Current
Property Manager
Hanover Company
04.2020 - 05.2023
Assistant Property Manager
Hanover Company
04.2019 - 05.2020
Georgia Gwinnett College