Knowledgeable and dedicated customer service professional with extensive experience in forensic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Otain revenue numbers needed daily and monthly to meet quota, review tasks based on due dates, follow up on insurance denials, request MR from patient access, upload MR to insurance portals if needed, review diagnosis, review codes, review contracts with insurance companies, contact patients for COB issues, review all medical benefits for each file