Sarah Paterra
White Oak,PA
Summary
Highly motivated and enthusiastic candidate with over a year of experience of being a travel advisor at a travel agency. Experienced with curating, selling, and managing F.I.T. itineraries for clients through preferred suppliers. A passionate and curious traveler who has personal extensive international and domestic travel experience with a substantial knowledge of world geography. Fundamental training in operating a G.D.S. and driven to learn more.
Overview
15
15
years of professional experience
Work History
Travel Advisor
Frontiers International Travel
07.2023 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Experience with booking accommodations, retrieving accurate flight times and records in Amadeus G.D.S.
- Coordinated both international and domestic F.I.T. itineraries for customers, arranging airfare, hotel and rental car, and train reservations.
- Experience with selling packaged tours and cruises as well as up-selling pre and post trip F.I.T. extensions.
- Developed relationships with luxury D.M.C. and on-site touring and cruise operators.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service to clients before travel and in the field.
- Researched cruises, accommodation options and siteseeing options to be best tailored to clients' interests, needs, and means.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Introduction to World Languages Teacher
Bethel Park School District
08.2015 - 06.2023
- Shared personal study abroad and travel experiences to 20 different countries/principalities to motivate and inspire students to want to explore and relate to the world around them.
- Utilized wide knowledge of geography in cultural lessons relating to destinations that speak the target languages as well as others.
- Immersed students in unfamiliar cultures by using products, practices, and perspectives from the target language/culture to help them build connections to their own lives.
- Strengthened communication skills through regular interactions with administration, colleagues, students, and parents.
- Developed excellent verbal and written communication as well as organizational skills writing and delivering lesson plans.
- Proven flexibility to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
Food and Beverage Employee
Kennywood Park
06.2009 - 09.2012
- Greeted customers, took their order, and answered inquiries regarding menu items and specials.
- Earned Kenny Card recognition twice from food stand manager for excellent customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Bachelor of Science - French Secondary Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2012
Skills
- International and Domestic Travel
- Traveled to 27 Countries/Principalities
- Traveled to 24 American States
- Experienced in Creating FIT Itineraries
- Experience in Selling Packaged Tours and Cruises
- Knowledge of World Geography
- Excellent Communication Skills
- Ability to Communicate in French (Advanced-Low level)
- Experienced in Anticipating Needs of Clients
- Creative Writing Experience
Timeline
Travel Advisor
Frontiers International Travel
07.2023 - Current
Introduction to World Languages Teacher
Bethel Park School District
08.2015 - 06.2023
Food and Beverage Employee
Kennywood Park
06.2009 - 09.2012
Bachelor of Science - French Secondary Education
Slippery Rock University of Pennsylvania
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