Sarah Patschke
Director Of Operations
Reading,PA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in human services fields.
Overview
17
17
years of professional experience
Work History
Director of Operations
Proyecto Proposito
10.2023 - Current
- Support design and implementation of database tasks, including generating reports, monitoring updates, and implementing improvements.
- Oversight of grant search process and grant management to ensure accurate, timely financial statements and adherence to grant requirements.
- Assist in development of administrative policies and procedures and make recommendations for continuous improvement of processes
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes including paid employees and volunteers.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Director of Innovation
Bethany Children's Home
07.2022 - 10.2023
- Led growth of organization and strengthened best practices by scouting and researching new ideas and insights, trending child welfare needs, grant opportunities and human services innovations
- Promoted organization's innovation agenda; influenced and obtained support from leaders, team members and community stakeholders
- Designed project management plans for various initiatives, moving ideas from planning stages through resources allocation to implementation, while navigating internal and external obstacles
- Provided operational oversight and supervision to Development, Spiritual Wellbeing and Inclusion, and Professional Learning and Development departments.
- Conducted regular competitor analyses to identify gaps in the market and capitalize on new opportunities.
- Established key performance metrics for monitoring success of innovation initiatives across departments.
- Oversaw volunteer recruitment efforts, providing valuable support to staff while offering meaningful opportunities for community members to contribute their expertise.
- Championed a culture of continuous improvement by establishing innovation workshops and training programs.
Director of Programs
Bethany Children's Home
03.2018 - 07.2022
- Oversaw daily programming and operations for various sites including an emergency shelter and licensed group homes.
- Led a team of program managers, fostering professional development and consistently meeting departmental goals including the following departments: QIC, Clinical and Case Management, Medical Services, Educational Programming in addition to overall daily care of youth in placement.
- Created and regulated budgets for several organization departments
- Strategically worked towards organization culture change aimed at reducing department silos and aligning various departments with the mission and vision.
- Developed strategic plans for organizational growth, resulting in increased program reach and impact.
- Designed evaluation tools that measured success of various programming aspects against organizational objectives.
- Secured funding for programs through successful grant writing and relationship building with donors, leading to greater financial stability.
- Implemented innovative solutions to challenges faced by programs, contributing to improved outcomes for all participants involved.
Director of Staff Development
Bethany Children's Home
10.2016 - 03.2018
- Created customized coaching programs to address individual staff needs and accelerate career progression.
- Collaborated with key stakeholders to develop succession planning strategies, preparing organization for future leadership transitions.
- Enhanced reputation of company as an employer-of-choice by maintaining cutting-edge training methods and cultivating a supportive work environment for personal growth.
- Aligned staff development strategies with overall business objectives, ensuring optimal results across departments.
- Supervised trainers to ensure high standards of delivery of content for both new hire trainings and ongoing staff development.
- Fostered a culture of continuous learning through implementation of various professional development activities.
- Promoted a diverse workforce by developing inclusive hiring practices and supporting diversity awareness programs.
Training Coordinator
Bethany Children's Home
01.2015 - 10.2016
- Delivered high-quality classroom and virtual instruction using a variety of teaching methods tailored to individual learning styles.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Developed data tracking systems and maintained training records in accordance with state and organizational guidelines.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Spearheaded internal certification programs that increased staff competencies in key areas such as leadership skills.
Case Manager
Helping Hands
08.2014 - 01.2015
- Completed intake and initial assessments for unaccompanied children who were detained by Immigration and Customs Enforcement (ICE), as well as ongoing needs assessment during their stay at the facility.
- Assessed proposed sponsors for unaccompanied children, determining placement in the best interests of the child, and coordinating the reunification process.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Case Manager
YouthBuild
08.2013 - 08.2014
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
High School Teacher
SERAN Bilingual High
06.2008 - 06.2013
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Led students in community service projects, instilling a sense of civic responsibility while enhancing their teamwork and leadership skills.
- Collaborated with colleagues to develop interdisciplinary lesson plans, connecting subjects for a more cohesive learning experience.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Program Director
New Holland Club & Nike
03.2010 - 01.2013
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Delivered outstanding program results centered on adult education for workers in the textile industry by setting clear objectives and proactively addressing potential challenges.
- Advanced community outreach efforts by forging strong relationships with local partners including volunteer teachers and vendors for at-cost food store.
- Provided ongoing direction and leadership for program operations.
Teen Director
Inukai Family Boys & Girls Club
10.2006 - 05.2008
- Organized team-building activities that fostered a sense of camaraderie among participating teens from diverse backgrounds.
- Secured funding for additional programming through grant writing and fundraising efforts.
- Created opportunities for parent involvement in various aspects of the Teen Director program's operations, strengthening connections between families and staff members alike.
- Promoted positive behavior among participants by enforcing clear expectations and consequences consistently throughout the program's duration.
Education
Master of Science in Organization Development and Leadership -
St. Joseph's University
Philadelphia, PA 01.2016 - 05.2017
Bachelor of Science in Education - undefined
Millersville State University
Millersville, PA 09.2001 - 05.2006
Skills
Bilingual in Spanish and English
Operations Oversight
Process Improvements
Leadership training
Strategic planning and execution
Quality Assurance
Performance and Process Analysis
Employee Development
Teamwork and Collaboration
Employee Development
Timeline
Director of Operations
Proyecto Proposito
10.2023 - Current
Director of Innovation
Bethany Children's Home
07.2022 - 10.2023
Director of Programs
Bethany Children's Home
03.2018 - 07.2022
Director of Staff Development
Bethany Children's Home
10.2016 - 03.2018
Master of Science in Organization Development and Leadership -
St. Joseph's University
01.2016 - 05.2017
Training Coordinator
Bethany Children's Home
01.2015 - 10.2016
Case Manager
Helping Hands
08.2014 - 01.2015
Case Manager
YouthBuild
08.2013 - 08.2014
Program Director
New Holland Club & Nike
03.2010 - 01.2013
High School Teacher
SERAN Bilingual High
06.2008 - 06.2013
Teen Director
Inukai Family Boys & Girls Club
10.2006 - 05.2008
Bachelor of Science in Education - undefined
Millersville State University
09.2001 - 05.2006