Merari Borrero
Philadelphia,PA
Summary
Dynamic bilingual professional with a proven track record in enhancing client satisfaction and streamlining operations across diverse roles, from Public Relations at Lugar De Proposito Movimiento INC. to Customer Sales at Amtrak. Excelled in problem-solving and organization, significantly improving negotiation outcomes and operational efficiency. Skilled in customer support and fluent in English/Spanish, adept at fostering professional relationships and achieving results. Always striving to exceed the expectations of both the company and supervisors.
Overview
20
20
years of professional experience
Work History
Public Relations
Lugar De Proposito Movimiento INC.
04.2023 - Current
- Project coordinator for Bishop, such as scheduling yearly meetings with board of directors, scheduling meetings between staff and locals as well as trip organization.
- Providing quarterly reports on every negotiation and outcomes of those negotiations for the organization.
- Contacting and sending emails for contributions in regards to missionary trips.
Customer Sales & Groups Agent
Amtrak
10.2014 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information regarding schedules, rates, connections and destinations.
- Building, modifying, and handling schedule changes for customers.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Providing transportation options for groups of 15+ customers traveling such as schools and businesses.
- Resolved caller issues quickly and thoroughly.
Office Assistant
Kisenwether Auto Body INC.
10.2010 - 06.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Completed clerical tasks such as filing, copying, maintaining record of all accounts receivables and payable,
- Interacted with customers by phone, email, or in-person to schedule vehicle appointments and create invoices.
- Managed daily data entry and kept clerical information accurate and up-to-date and handling payroll.
- Process PA state bids for snow and towing contracts.
Human Resource Representative
Pep Boys Corporate Office
02.2006 - 09.2008
- Answered employee inquiries regarding pay, direct deposit, deductions and taxes.
- Assisted employees with health benefits enrollment and 401k options.
- Sorting all forms regarding short and long term disability.
- Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
- Created positive work environment by addressing employee concerns promptly and professionally.
Line Monitoring Tech (Liquid Packing Dept.)
McNeil Pharmaceutical
09.2004 - 09.2005
- Monitor and make sure packing line was working efficiently and properly.
- Clear any jams and make sure they were prevented if able.
- Filled hoppers with materials such as caps, bottles, labels and packing boxes.
- Loading skids with product for Quality Dept. and making sure all paperwork match batch amounts being sent over.
Education
High School Diploma -
Thomas Alva Edison High School
Philadelphia, PAACI Medical & Dental School
Philadelphia, PASkills
- Fluent Bilingualism (English/Spanish)
- Problem-Solving
- Customer Support
- Multitasker
- Organization
- Attention to detail
Timeline
Public Relations
Lugar De Proposito Movimiento INC.
04.2023 - Current
Customer Sales & Groups Agent
Amtrak
10.2014 - Current
Office Assistant
Kisenwether Auto Body INC.
10.2010 - 06.2014
Human Resource Representative
Pep Boys Corporate Office
02.2006 - 09.2008
Line Monitoring Tech (Liquid Packing Dept.)
McNeil Pharmaceutical
09.2004 - 09.2005
High School Diploma -
Thomas Alva Edison High School
ACI Medical & Dental School
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