Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Patterson

Daphne,AL

Summary

Patient Financial Representative with a comprehensive understanding of both hospital and physician billing processes. Proven expertise in navigating complex medical billing, ensuring accurate reimbursement, and resolving billing discrepancies for all payers. Detail-oriented with a commitment to compliance and exceptional customer service. Possesses strong communication and interpersonal skills to effectively collaborate with both patients and insurance entities. Ready to navigate challenges and deliver effective solutions in all billing/collection instances.

Overview

7
7
years of professional experience

Work History

Medical Billing & Coding Specialist - Oncology

USA Health
Daphne, AL
10.2024 - Current
  • Reviews and monitors in-house encounters.
  • Works incoming billing correspondence.
  • Reviewed patient statements/correspondence with the appropriate follow-up.
  • Assists walk-in customers with questions regarding billing, fields complaints and disputes to the proper personnel.
  • Follows up on delinquent formal payment plans; prepares encounters for audits and documents and charges with results of audit.
  • Research self-pay encounters for insurance coverage.
  • Maintains a thorough and current knowledge of billing requirements and reimbursement methodology for all assigned coverages.
  • Makes necessary demographic and insurance additions, deletions, and changes to the system guarantor/patient information.
  • Communicates and uses appropriate customer relations skills with physicians, patients, families and personnel in person and via telephone.

Patient Financial Services Representative (Remote)

Infirmary Health Systems
Daphne, AL
03.2021 - 10.2024
  • Reviewed medical records for accuracy and completeness prior to billing for all payers, specifically for Workers Compensation and Government payers (VA, Tricare, Tricare 4 Life & ChampVA).
  • Processed insurance claims, appeals, and follow-up documentation.
  • Maintained accurate patient accounts in compliance with HIPAA regulations.
  • Resolved coding issues by working closely with healthcare providers.
  • Completed and submitted appeals for denied claims.
  • Conducted follow-up on outstanding insurance claims and worked with other departments to resolve payment issues.
  • Worked closely with the accounting department to ensure proper posting of payments into the system.

Sales Leader

Purdy Thangz Boutique
Robertsdale, AL
01.2019 - 03.2021
  • Greeted customers and provided excellent customer service.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

BDC Service Representative

Chris Myers Automall
Daphne, AL
01.2018 - 04.2018
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Provided customer support via phone and email inquiries in a timely manner.
  • Performed data entry of customer information into computer system.
  • Resolved customer complaints and issues in an efficient manner.
  • Explained warranty coverage to customers as needed.
  • Facilitated communication between technicians, sales personnel, and customers.

Education

Licensed AL Workers Compensation Adjustor
10.2023

Associate of Science - Business

Coastal Alabama Community College
Fairhope, AL
08.2020

Skills

  • Medical Terminology
  • Customer Relationship Management
  • Account Investigation
  • Payment Processing
  • Risk Management
  • Word Processing
  • Financial Documentation
  • Adjustment Posting
  • Credit and Collections
  • Insurance Company Communication
  • Billing Dispute Resolution
  • Attention to Detail
  • Claims Evaluation
  • Workers Compensation Claims processing

References

References available upon request.

Timeline

Medical Billing & Coding Specialist - Oncology

USA Health
10.2024 - Current

Patient Financial Services Representative (Remote)

Infirmary Health Systems
03.2021 - 10.2024

Sales Leader

Purdy Thangz Boutique
01.2019 - 03.2021

BDC Service Representative

Chris Myers Automall
01.2018 - 04.2018

Licensed AL Workers Compensation Adjustor

Associate of Science - Business

Coastal Alabama Community College

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Sarah Patterson