Sarah Patterson
Winston-Salem,NC
Summary
Skilled medical professional with demonstrated success in managing administrative teams within fast-paced settings. Expertise in navigating regulations, organizing files, and generating professional communications for diverse audiences. Detail-oriented with a robust work ethic and effective communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Informatics Specialist/Ref. Coordinator
Oak Street Health
Greensboro,NC /Remote
03.2024 - Current
- Ensured proper coding of diagnoses and procedures on billing forms before submitting them for payment.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Prioritized and managed multiple tasks simultaneously in a high-pressure environment.
Medical Assistant
Instride Foot & Ankle Specialists
Greensboro, NC
05.2023 - 11.2023
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
Patient Care Representative (Part-Time)
EmergeOrtho
Greensboro, NC
11.2021 - 05.2023
- Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
- Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
- Processed payments from patients using cash registers or computer software programs.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
Pediatric Physical Therapy Assistant Intern
Children’s Place Pediatrics LLC
Jamestown, NC
08.2022 - 04.2023
- Demonstrated knowledge of medical terminology related to physical therapy treatment plans.
- Encouraged positive communication between patient and family members and clinical team members.
- Assisted physical therapists in providing treatments, such as therapeutic exercises and activities, massage, gait training, balance and coordination activities, and joint mobilization.
- Monitored patient progress and reported any changes to the physical therapist.
- Contributed to patient care plan development and monitoring in outpatient setting.
Patient Care Representative
Asembia
Remote
01.2019 - 12.2021
- Processed payments from patients using computer software programs.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Developed and maintained quality care systems and standards.
- Communicated with patients to ensure quality of care and develop care plans.
Customer Support Associate
At Home Decor Superstore
Greensboro, NC
09.2019 - 11.2021
- Monitored daily performance metrics related to customer service operations.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Documented procedures for handling common customer requests.
- Assisted with training new team members on customer service procedures and policies.
Customer Service Associate
Belk
Hickory, NC
07.2017 - 08.2019
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Followed policies and procedures to meet or exceed established performance requirements.
Cashier
Chick-fil-A
Statesville, NC
10.2016 - 06.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Masters of Health Informatics - Present
Wake Forest University
Winston-Salem, NC05-2027
Bachelor of Science -
North Carolina A&T State University
Greensboro, NC05-2023
High School Diploma -
Hickory High School
Hickory, NC06-2019
Skills
- Electronic health records
- Medical terminology
- Patient documentation
- HIPAA compliance
- Data entry accuracy
- Billing procedures
- Medical records management
- Team collaboration
- Healthcare insurance knowledge
- Time management
Affiliations
- A&T Mentor Collective Program Member
Certification
- NCAT Certified Phlebotomy Program
Accomplishments
- Dean's List / Chancellor's List
- Magna Cum Laude
- Alpha Kappa Mu Honor Society Member
Timeline
Clinical Informatics Specialist/Ref. Coordinator
Oak Street Health
03.2024 - Current
Medical Assistant
Instride Foot & Ankle Specialists
05.2023 - 11.2023
Pediatric Physical Therapy Assistant Intern
Children’s Place Pediatrics LLC
08.2022 - 04.2023
Patient Care Representative (Part-Time)
EmergeOrtho
11.2021 - 05.2023
Customer Support Associate
At Home Decor Superstore
09.2019 - 11.2021
Patient Care Representative
Asembia
01.2019 - 12.2021
Customer Service Associate
Belk
07.2017 - 08.2019
Cashier
Chick-fil-A
10.2016 - 06.2017
Masters of Health Informatics - Present
Wake Forest University
Bachelor of Science -
North Carolina A&T State University
High School Diploma -
Hickory High School
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