Johanna Bowles
Litchfield,IL
Summary
Committed to improving the delivery of healthcare and patient outcomes through analysis, design, testing, implementation, and continued optimization of integrated healthcare technologies and evidence based best practices by collaborating with interdisciplinary teams to provide secure and efficient workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Informatics Application Analyst/Specialist
Memorial Sloan Kettering Cancer Center-Contracted
01.2023 - 02.2025
- Successfully implemented Clinical Information System (CIS) applications and functionality, SaaS, and other system integrations/enhancements to support and improve clinical and operational workflows that align with best practice standards.
- Performed system analysis, design, build, testing, implementation, troubleshooting and problem resolution on multiple systems.
- Autonomously managed multiple projects both with and without assistance from multidisciplinary teams, clinical departments, and those related to business analysis and operations.
- Acted as subject matter expert for assigned clinical applications.
- Analyzed data requirements and provided solutions to ensure metrics were appropriately reported to meet enterprise needs.
- Facilitated meetings to review and update users on new functionality, created training and resource materials, update SharePoint sites, and ensured detailed workflows remained up to date and properly stored.
- Extracted, transformed, and loaded data for reporting purposes and provide feedback to assist with data driven clinical decision making.
- Provided daily support and off-hours/on-call support for CIS system issues to ensure the continued provision of patient care.
- Assisted in the sunsetting process of CIS for MSK’s transition to Epic and provided end user support until go-live while providing feedback and data analysis before, during, and after transition.
- Set up and worked with clinicians to enroll in Imprivata and EPCS for Epic to ensure the ability to electronically prescribe.
- Provided exceptional end-user support, resolving over 60 technical issues/day quickly and efficiently via ServiceNow and other platforms.
- Mentored new team members by providing guidance on best practices for expediting resolutions as well as navigating complex organizational structures and the process of documenting.
Clinical Informatics Specialist
Carlinville Area Hospital & Clinics
04.2022 - 01.2023
- Carried out end-user set-up, in person and remote training, and personalization on/for multiple clinical systems.
- Successfully interfaced HIM and Billing department systems by standardizing data input methods and created/tested new workflows prior to implementing which increased staff productivity by 20%.
- Analyzed and updated system dictionaries to ensure appropriate CPT/DRG and other applicable codes correctly mapped to maintain a 100% capture rate from provider documentation.
- Collaborated with quality improvement teams to track outcome measures, using insights from data analysis to drive ongoing enhancements in the delivery of healthcare and improving patient outcomes.
- Served as a liaison between IT department and healthcare providers, ensuring smooth integration of technology into daily practice routines without hindering productivity or compromising patient confidentiality.
- Provided guidance in development, implementation and maintenance of company clinical information system along with user-friendly dashboards and reporting platforms for executive and managerial use.
- Enhanced patient care by implementing clinical informatics systems and optimizing workflows for healthcare professionals while providing comprehensive training to support ongoing education efforts.
- Successfully implemented Follow My Health’s patient portal and FMH PM Suite for the Ambulatory Clinic via build and interfacing with Altera and testing with department staff prior to launch.
Clinical Informaticist I
Hospital Sisters Health System
08.2019 - 07.2021
- Provided training and personalization labs for 100% of the RN and providers on-site, and served as on-site support on a daily basis.
- Transitioned 100% of our on-site providers from paper prescriptions to EPCS and set them up with the ability to electronically prescribe in Epic.
- Ensured clinical applications integration among systems including but not limited to the EHR, PACS, and clinical use equipment.
- Attended Epic workgroups to ensure our facilities stay up to date and prepare for changes as well as voice any concerns and follow up on/resolve known issues.
- Researched evidence-based best practice standards working with Quality, Nursing Education, and Epic Analysts to implement.
- Optimized patient safety with effective clinical decision support tools integrated into EHR systems.
- Oversaw timely software updates and system maintenance activities, ensuring minimal disruption to daily operations while maintaining optimal functionality of clinical applications.
- Collaborated with multidisciplinary teams to identify and address gaps in clinical processes to improve delivery of healthcare through more efficient documentation and patient care processes.
Education
Master of Science - Nursing – Informatics
Chamberlain University
Downers Grove, IL01.2022
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
Edwardsville, IL01.2012
Skills
- Data Analytics
- Application Analytics
- User/Scripted Testing
- SQL/Reporting Software
- Workflow Optimization
- Healthcare Technology
- Interfacing/Integration
- Project Management
- Microsoft Office Products
- Electronic Health Records
- Quality Initiatives
- Collaboration and Communication
Certification
- Allscripts; Sunrise Clinical Manager, Clinical Information Systems, Allscripts Professional, Allscripts PM, and additional Allscripts/Altera modules (rebranded under Veradigm). – 8yr
- Follow My Health – 6 yr
- Epic – 3yr
- MyChart – 3yr
- Meditech – 8yr
- Cerner – 3yr
Timeline
Clinical Informatics Application Analyst/Specialist
Memorial Sloan Kettering Cancer Center-Contracted
01.2023 - 02.2025
Clinical Informatics Specialist
Carlinville Area Hospital & Clinics
04.2022 - 01.2023
Clinical Informaticist I
Hospital Sisters Health System
08.2019 - 07.2021
Master of Science - Nursing – Informatics
Chamberlain University
Bachelor of Science - Nursing
Southern Illinois University Edwardsville
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