Sarah Payton
Rapid City,SD
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Shuttle Bus Driver
Holiday Hills Estates
Rapid City, SD
06.2024 - Current
- Followed schedules and routes to maintain timely arrivals and departures.
- Performed pre-trip inspections of the bus, ensuring safety and compliance with regulations.
- Maintained safe driving habits to protect property and general public on roadways.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Assisted passengers with boarding and disembarking the shuttle bus safely.
- Completed appropriate inspection paperwork.
Bellman
Best Western Hotel
Rapid City, SD
03.2023 - 06.2024
- Responded to guest concerns and requests and quickly handled issues.
- Greeted guests at front lobby, directed to check-in and offered assistance with luggage.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Provided transportation services for special events and also any in city destinations of their choosing.
- Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
- Maintained a neat appearance of the lobby area at all times.
- Delivered packages, messages and other items to guest rooms.
Parcel Delivery Driver
Scott Sharp LLC
Rapid City, SD
03.2023 - 01.2024
- Loaded and unloaded vehicles at distribution center and delivery.
- Navigated route to customer locations using GPS maps.
- Maintained cleanliness and organization of delivery vehicle.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Adhered to all company policies, procedures, safety rules and regulations when making deliveries.
- Carried heavy items from vehicle to customer building location.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
CSA/Field Office Assistant/Rescue
Phillips Tank and Structure
Braddock, Pennsylvania
12.2015 - 03.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Sold or recommended products or services to suit client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints courteously and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collaborated closely with colleagues to meet customer needs.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Led on- and off-site customer support teams across multiple time zones.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Provided excellent customer service in a friendly and professional manner.
Education
High School Diploma -
Ohio Co High School
Beaver Dam, KY06-1994
Skills
- Basic mechanical repair
- Record keeping proficiency
- Vehicle maintenance
- Adaptability to change
- Patience and empathy
- Road safety compliance
- Guest relations
- Customer relations skills
- GPS navigation
- Clean driving record
Timeline
Shuttle Bus Driver
Holiday Hills Estates
06.2024 - Current
Bellman
Best Western Hotel
03.2023 - 06.2024
Parcel Delivery Driver
Scott Sharp LLC
03.2023 - 01.2024
CSA/Field Office Assistant/Rescue
Phillips Tank and Structure
12.2015 - 03.2023
High School Diploma -
Ohio Co High School