Sarah Pettinato
Charlotte,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for effective team collaboration and achieving results in dynamic environments.
Overview
20
20
years of professional experience
Work History
Senior On-Site Operations Specialist
First Advantage
03.2008 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple daily tasks
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Consumer Dispute Analyst
First Advantage
05.2005 - 03.2008
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved consumer disputes within FCRA required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
- Resolved disputes efficiently by analyzing transaction data and following established guidelines.
Education
Bachelor of Arts - Employment Relations
SUNY Potsdam
Potsdam. NY05-2004
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Teamwork and collaboration
- Attention to detail
- Time management
- Relationship building
- Data analysis
Timeline
Senior On-Site Operations Specialist
First Advantage
03.2008 - Current
Consumer Dispute Analyst
First Advantage
05.2005 - 03.2008
Bachelor of Arts - Employment Relations
SUNY Potsdam
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