Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Pianettini

Middletown,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Assistant Director of Patient Services

Crystal Run Healthcare
01.2023 - Current
  • Assist in leading, coordinating, managing, and supporting day-to-day operations for Patient Services.
  • Assists in developing daily, monthly, quarterly and annual goals for all teams within Patient Services.
  • Work directly with each location to develop measurable goals; identifies the Goal, develops the plan to achieve, tracks and trends the data, root cause analysis, and presents the outcome.
  • Work as an active team participant with ZocDoc, MHD, Phreesia, Siemens and Propio to enhance patient access through technology.
  • Work with the Director to lead the Patient Services Education Team and assists with education curriculum.

Patient Access Systems Coordinator

Crystal Run Healthcare
09.2021 - 01.2023
  • Manage Day to Day contact with internal and external teams regarding all Patient Access software, including Phreesia and Experian.
  • Gather, document, troubleshoot and problem solve reported software issues and escalated appropriately.
  • Supported, managed and maintained Phreesia and Crystal Connect dashboards using constant surveillance and identifying operational inefficiencies to ensure efficiency and functionality.
  • Performed continual workflow analysis, training, build, testing, go-live support and post-live optimization while setting expectations internally and externally.
  • Managed Health Campaign oversight, reporting and measurement in Phreesia.
  • Managed and prioritized escalations internally and externally to resolve issues with software performance.

Patient Access Specialist

Crystal Run Healthcare
06.2021 - 09.2021
  • Responsible for maintaining all aspects of registration and discharge of patients to the Practice and performs duties related to patient/visitor centered customer service using all computer systems and specialized applications software.
  • Work the Phreesia dashboard every day to resolve registration issues prior to the patient’s visit.
  • Collected and entered patient demographic and insurance data into Phreesia and the EMR to establish patient's medical record.

Patient Services Representative

Crystal Run Healthcare
09.2016 - 06.2021
  • Checking patients in/out, verifying insurance and other clerical duties
  • Assisted patients in filling out check-in and payment paperwork.
  • Verified insurance eligibility and coverage for patients utilizing Phreesia.

Residence Counselor

Rehabilitation Support Services
08.2014 - 09.2016
  • Completed services with the residents and managed all of their medical care.

Head Bookkeeper

Shoprite
07.2007 - 08.2014
  • Manage bookkeeping, payroll and the Customer Service Desk

Education

NY Certificate in Nursing -

Lincoln Technical Institute, Dr

Regents Diploma - undefined

Washingtonville High School

Skills

  • Communication
  • Critical Thinking
  • Problem Solving
  • Troubleshooting
  • Time Management
  • Organization
  • Microsoft Office
  • Computer Literacy

Timeline

Assistant Director of Patient Services

Crystal Run Healthcare
01.2023 - Current

Patient Access Systems Coordinator

Crystal Run Healthcare
09.2021 - 01.2023

Patient Access Specialist

Crystal Run Healthcare
06.2021 - 09.2021

Patient Services Representative

Crystal Run Healthcare
09.2016 - 06.2021

Residence Counselor

Rehabilitation Support Services
08.2014 - 09.2016

Head Bookkeeper

Shoprite
07.2007 - 08.2014

NY Certificate in Nursing -

Lincoln Technical Institute, Dr

Regents Diploma - undefined

Washingtonville High School

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Sarah Pianettini