Sarah Plauman
Hamburg,NY
Summary
Accomplished Patient Care Coordinator with a proven track record at Novelli Spine and Knee Center, excelling in patient confidentiality and customer service. Demonstrated ability to enhance patient satisfaction and streamline care coordination. Skilled in patient documentation and known for exceptional communication abilities, contributing to improved office efficiency and patient experiences.
Overview
29
29
years of professional experience
Work History
Patient Care Coordinator
Novelli Spine and Knee Center
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Manager
Park Edge Sweet Shop
01.2021 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Casillos Pizzaria
Dennis Casillo
05.1996 - 06.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
CNA
Father Baker Manor
01.2006 - 01.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
General Studies
Erie Community College
Buffalo, NYGED - General Studies
Lancaster High School
Lancaster, NYCNA - Certified Nursing Assistant
CNA Certification
Father Baker Manor Skills
- Patient documentation
- Patient care coordination
- Customer service
- Patient confidentiality
- Scheduling
- Telephone etiquette
- Listening skills
- Initiative-taking
- Multitasking and organization
Timeline
Patient Care Coordinator
Novelli Spine and Knee Center
09.2023 - Current
Manager
Park Edge Sweet Shop
01.2021 - 05.2023
CNA
Father Baker Manor
01.2006 - 01.2008
Casillos Pizzaria
Dennis Casillo
05.1996 - 06.2012
General Studies
Erie Community College
GED - General Studies
Lancaster High School
CNA - Certified Nursing Assistant
CNA Certification
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