Sarah Poarch
Wilmington ,NC
Summary
Dynamic Store Manager with proven success at Circle K, enhancing customer satisfaction through exceptional service and effective problem-solving. Expert in training and mentoring teams, optimizing store operations, and driving sales growth. Skilled in inventory management and fostering strong customer relations, ensuring a thriving retail environment.
Overview
12
12
years of professional experience
Work History
Store Manager
Circle K
12.2013 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, reducing stock discrepancies and optimizing product availability.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented promotional strategies, increasing customer engagement and driving sales growth.
- Developed employee schedules to ensure adequate coverage during peak hours and special events.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular audits of store processes, identifying areas for efficiency improvements and operational enhancements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Education
No Degree - High School
Cape Fear Community College
Wilmington, North Carolina, NCSkills
Customer service
Timeline
Store Manager
Circle K
12.2013 - Current
No Degree - High School
Cape Fear Community College