Sarah Potenza
Block Island ,RI
Summary
Proven leader and operational expert from The Atlantic Inn, I excel in enhancing customer satisfaction and operational efficiency. Skilled in logistics, event & wedding coordination. While fostering teamwork, my strategies significantly improve The Atlantic's service standards and team collaboration. Renowned for adaptability and problem-solving aptitude, I drive process improvements and workforce planning to achieve excellence.
Overview
28
28
years of professional experience
Work History
Assistant General Manager of Operations
The Atlantic Inn
03.1997 - 10.2024
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
Education
High School Diploma -
North Providence HighSchool
North Providence, RI06.1995
Skills
- Operational Efficiency
- Scheduling Coordination
- Sales Support
- Workforce Planning
- Customer Engagement
- Training and mentoring
- Employee Supervision
- Operational planning
- Logistics Planning
- Purchasing and planning
- Logistics Coordination
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Adaptability and Flexibility
- Relationship Building
- Effective leader
- Customer Service Management
- Professionalism
- Written Communication
- Training Management
- Operations Oversight
- Problem-solving aptitude
- Process Improvements
- Marketing Strategies
- Self Motivation
- Task Prioritization
- Organizational Skills
- Team Collaboration
Timeline
Assistant General Manager of Operations
The Atlantic Inn
03.1997 - 10.2024
High School Diploma -
North Providence HighSchool
Similar Profiles
Richard C. AistonRichard C. Aiston
Head Pastry Chef at Restaurant 1879 The Atlantic InnHead Pastry Chef at Restaurant 1879 The Atlantic Inn
Mark WestonMark Weston
Specialist - Quality Assurance & Compliance at Virgin Atlantic & Virgin Atlantic HolidaysSpecialist - Quality Assurance & Compliance at Virgin Atlantic & Virgin Atlantic Holidays
KELLY RAMOSKELLY RAMOS
Registered Nurse at Atlantic Health System, Atlantic Medical GroupRegistered Nurse at Atlantic Health System, Atlantic Medical Group