Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Owner/Entrepreneur in Residence
Sarah's Homemade Eats, LLC
St George, UT
05.2020 - 02.2024
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Generated revenues yearly and effectively capitalized on industry growth.
Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Implemented marketing strategies to increase brand awareness and attract new customers.
Conducted target market research to discover customer needs and analyze competitor trends.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Executive Director
MAM, Inc.
US
01.2009 - 04.2020
Oversaw business-wide changes to modernize procedures and organization.
Devised and presented business plans and forecasts to board of directors.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
Founded performance- and merit-based evaluation system to assess staff performance.
Monitored industry trends closely enabling the organization to stay ahead of emerging challenges or opportunities.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Strengthened communication skills through regular interactions with others.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Provided professional services and support in a dynamic work environment.
Proven ability to develop and implement creative solutions to complex problems.
Learned and adapted quickly to new technology and software applications.
Organized and detail-oriented with a strong work ethic.
Proven ability to learn quickly and adapt to new situations.
Developed strong communication and organizational skills through working on group projects.
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Developed strong organizational and communication skills through coursework and volunteer activities.
Adaptable and proficient in learning new concepts quickly and efficiently.
Resolved problems, improved operations and provided exceptional service.