Sarah Preciado
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in project, people, and vendor management as well as versed in security protocols relating sensitive business and client information. Blending academic training in business administration and early childhood development with hands-on experience in sales and operations support to deliver tasks accurately, efficiently, and quickly.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Escalation Specialist
Citibank
San Antonio, TX
07.2022 - Current
- Key contributor in partnership meetings to understand client needs to accurately resolve issues and maintain customer satisfaction and retention. Active stakeholder in brainstorming and providing feedback towards identifying inefficiencies and indicating areas for improvement.
- Within six months empowered to be a subject matter expert, tasked with assisting in Investigating escalations presented by partner teams and senior management. This entails researching account discrepancies to correct problems that will maintain client relationships and business standards.
- BAU requires requesting and collecting records for client accounts and collaborating with partner teams to provide customer satisfaction. In addition, I am accountable for sending correspondences to our clients that provides them an accurate status of their account resolution.
- Trusted to coach new colleagues on the departments' day to day processes and procedures, as well as maintain due diligence with client account maintenance that ensures we are compliant to business standards and regulations.
Director
Little Cherub Childcare
Helotes, Texas
10.2012 - 07.2022
- Developed and maintained reporting procedures. Created and executed an innovative strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy.
- Supervised and motivated staff by recognizing and following up to make sure task are complete accurately, deadlines are met and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately.
- Evaluated programs to determine necessary equipment, supplies and maintain inventory controls. Mitigate expenses by forecasting and scheduling employees based on hourly and daily projected workload.
Assistant Director
LoneStar Learning Academy
Helotes, TX
03.2007 - 06.2012
- Acting as a change agent, assisted in the creation of a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students.
- Organized and assembled business requirements into detailed specifications by digitizing existing business functionality to maintain and adhere to regulatory requirements.
- Interacted with business owners and clients to analyze the process and gather the requirements, making necessary changes to fulfill their business needs.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2023
Business Administration And Management
The University of Texas At San Antonio
San Antonio, TXSkills
Written & verbal communication skills:
- Speaking to representatives from local or state government relations pertaining to the business
- Crafting professional, efficient, and concise emails to communicate with partners, client and staff
- Maintaining vendor relationships necessary for the day to day functions of the business
Project Management:
- Tasked with property logistics for child care protocols
- Seemless transition of licenses, permits, government contracts, and vendors and managing staff and the facility while transitioning
- Curated social media platform, network and marketing
Customer Account Management:
- Create and send Client correspondence
- Collect and retain documents
- Client Account Maintenance
Technical Proficiency:
- MS Office 365 Suite
- IOS
- Legacy Windows OS
- Windows 7-11
- Google platforms (Docs, Drive, Home)
- Adobe suites
- VNC - Remote Desktop Connection
- RSA Encryption
- Safeword Premier Access
- Eclipse/RSM
- HOD
- Citisweep
Certification
- Google Project Management Certification Course - Enrolled
- Develop with Dell: Product Certification
- Child Development Associate
- Director Credential Childcare Management
Timeline
Escalation Specialist
Citibank
07.2022 - Current
Director
Little Cherub Childcare
10.2012 - 07.2022
Assistant Director
LoneStar Learning Academy
03.2007 - 06.2012
Associate of Arts - Business Administration
Northwest Vista College
Business Administration And Management
The University of Texas At San Antonio
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