Sarah LLamas
Albuquerque
Overview
19
19
years of professional experience
Work History
Server
Los Compadres Restuarant
05.2017 - 11.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Bartender
Monte Carlo Restuarant
10.2015 - 01.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Cashier
Sam's Club
09.2003 - 12.2006
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Server
La Hacienda Restuarant
07.2003 - 05.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Artesia High School
Artesia, NMDental Assistant -
Pima Medical Institute
Albuquerque, NMLanguages
Spanish
Native or Bilingual
Timeline
Server
Los Compadres Restuarant
05.2017 - 11.2022
Bartender
Monte Carlo Restuarant
10.2015 - 01.2016
Cashier
Sam's Club
09.2003 - 12.2006
Server
La Hacienda Restuarant
07.2003 - 05.2004
High School Diploma -
Artesia High School
Dental Assistant -
Pima Medical Institute