Sarah Pérez

• Managed a team of parts specialists, assigning tasks and monitoring performance
• Oversaw daily operations of the parts department, provided excellent customer
• Service, addressing parts inquiries and resolving issues promptly
• Trained staff on new parts and product updates to enhance customer support
• Collaborate with techs and advisors to ensure timely parts availability for repairs and parts are accurate.

Welcome guests, manage reservations, perform check-ins and check-outs, attend to inquiries and requests, handle payments, and maintain cleanliness and organization in the reception area. Answer phone calls and provide information about the hotel and its services.

Receive and process reservations, whether by phone, email, or online platforms, ensuring that rooms are available and properly assigned.

Provide information about the hotel, its services, and local attractions, helping guests make the most of their stay.

• Politely assisted customers in person and by phone
• Explained request for new membership contract
• Respond to phone calls, investigated and solved customer inquiries and complaints
• Calculate quotes and oriented potential customers.
• Training new employees.