Sarah Qin
Odessa,TX
Summary
Patient-focused Clinical Supervisor with five years of experience and success in delivering outstanding care to dermatology patients. Adept at developing robust programs to educate medical assistants and improve patient outcomes. Talented at maintaining and developing effective relationships with staff, patients, and practice managers. Excellent supervisory skills and performance working under pressure. Detail-oriented and looking to bring previous medical background and team-building skills to obtain a position in the Master of Psychology program with a clinical concentration.
Overview
14
14
years of professional experience
Work History
Clinical Supervisor
Pinnacle Dermatology
05.2019 - Current
- Identified opportunities to improve clinical practices, devised strategies, and implemented plans to increase patient care standards and enhance operational procedures.
- Provide ongoing case management to patients to implement appropriate treatment plans, adhere to their insurance policy, and maximize utilization of services needed to achieve optimal outcomes for both patient and provider.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation of positive work environment.
- Facilitate hiring qualified medical assistant personnel by interviewing applicants and making recommendations for employment.
- Optimized electronic medical record usage among staff members through training sessions to maximize system efficiency.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementing corrective actions when needed.
- Followed informed consent processes and maintained records.
- Managed 12 employees with various personalities and from different cultures for large 4-physician practice.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented new policies and educated staff on changes.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
01.2018 - 02.2019
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing, and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Assisted four physicians with minor surgeries, including preparing operating rooms and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Trimbody M.D.
08.2016 - 01.2018
- Experienced in opening and Closing office
- Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
- Documented vital signs and health history for approximately 35 patients daily.
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood collection procedures.
- Educated patients about importance of portion control, balanced meals, and healthy food choices for sustainable weight management.
- Completed EKGs and other tests based on patient presentation in office.
Personal Actions Clerk
United States Army, Active Duty
06.2010 - 06.2014
- Consistently analyzed and updated daily, weekly, and monthly reports
- Coordinated two successful deployment travel manifests for 206 Soldiers
- Maintained 100% accountability for 206 Soldiers daily
- Insured monthly finance report was completed and correct as well as confidential records.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Tracked all incoming and outgoing personnel, as well as in-processing new Soldiers
- Assisted with day-to-day operations, working efficiently and productively with all service members and company leaders.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Psychology
Abilene Christian University
Abilene, TX12.2024
Skills
- Clinical Leadership
- Computer Proficiency
- Training and mentoring
- Staff Supervision
- Professionalism and Ethics
- Staff Development
- Direct Patient Care
- Effective Communication
- Inventory Management
- Office procedures
- Reliable team player
- Clinical Quality Improvement
- Medical terminology knowledge
- Medication Dispensing
- Clinical Documentation
- EMR / EHR
Timeline
Clinical Supervisor
Pinnacle Dermatology
05.2019 - Current
Medical Assistant
Advanced Dermatology and Cosmetic Surgery
01.2018 - 02.2019
Medical Assistant
Trimbody M.D.
08.2016 - 01.2018
Personal Actions Clerk
United States Army, Active Duty
06.2010 - 06.2014
Bachelor of Science - Psychology
Abilene Christian University
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