Sarah Sondergaard
Reno,NV
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Budtender
Silver State Relief
01.2023 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Insurance Agent
Farmers Insurance Agency
10.2021 - 12.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Server
Johnny Rockets Restaurant
06.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Esthetician License - Skin, Nails, And Hair
G Skin And Beauty Institute
Reno, NV10.2024
Skills
- Cannabis strain familiarity
- Supporting medical patients
- Product Merchandising
- Patience and Empathy
- Customer Education
- Product Knowledge Expertise
- Cleanliness and hygiene
- Sales proficiency
- Counting money
- Maintaining security
- Regulatory Compliance
- Building rapport
- Promotions and discounts
- Customer Service
- Product Knowledge
- Attention to Detail
- Friendly and Helpful
- Goal-Driven
- Creative Thinking
- Team Cooperation
- Organization
- Reliable and Responsible
- Customer Assistance
- Excellent Written and Verbal Communication
- Honest and Dependable
- Cash Handling
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Cash Register Operation
- Store Organization
- Brand Promotion
- Informed Product Selections
- Basic Mathematics
- Exceeding Customer Expectations
Timeline
Budtender
Silver State Relief
01.2023 - Current
Insurance Agent
Farmers Insurance Agency
10.2021 - 12.2022
Server
Johnny Rockets Restaurant
06.2017 - 05.2019
Esthetician License - Skin, Nails, And Hair
G Skin And Beauty Institute
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