Sarah Randles
Dayton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Ride Share Driver
Uber/Lyft
06.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Bar Tender/Server
The Barrel
03.2022 - 08.2024
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Customer Service in a Fast Paced environment
Dispatcher
TDS Telecom
04.2022 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Dispatcher
AMR
01.2016 - 04.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
Education
EMERGENCY MEDICAL TECHNICIAN- PARAMEDIC - EMS
Roane State Community College
Harriman, TN01-2004
Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Customer engagement
- Punctuality
- Passenger transportation
- Emergency response
- Map reading
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Patience and tact
Accomplishments
- Achieved the Star Of Life Award by completing Emergency life saving efforts to a pediatric patient with accuracy and efficiency, representing the South East Region in 2014
Timeline
Ride Share Driver
Uber/Lyft
06.2022 - Current
Dispatcher
TDS Telecom
04.2022 - 12.2022
Bar Tender/Server
The Barrel
03.2022 - 08.2024
Dispatcher
AMR
01.2016 - 04.2022
EMERGENCY MEDICAL TECHNICIAN- PARAMEDIC - EMS
Roane State Community College
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