Hi, I’m
Sarah Reeves
Little Rock,AR
Summary
Results-driven customer service professional focused on delivering exceptional support for diverse needs. Successful at managing concerns and resolving conflicts to maximize customer satisfaction. Deliver consistent and professional work for every assignment. Offer 10+ years in the service industry and top-notch abilities in thinking quickly and effectively under pressure and I take personal pride in my organizational skills.
Overview
7
years of professional experience
Work History
Two Broke Bartenders
Admin
07.2020 - 09.2020
Job overview
- Managed all incoming and outgoing emails
- Scheduled and assigned projects to team members
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Organized and updated file systems, keeping records easily retrievable
- Managed files and continuously updated and organized records.
Railgarten
Server/Bartender/Event Manager
04.2017 - 07.2020
Job overview
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently
- Contributed to effective decision-making with detailed reports on daily operations
- Coordinated specialized events for our guest, made sure everything was set and ready before guest arrived
- Kept beer, liquor, and fruit trays well stock behind all bars on the property
- SWMonthly liquor/beer inventory check.
Saltwater Crab
Head Server
06.2019 - 12.2019
Job overview
- Trained all new servers, bringing each up to speed quickly on policies, procedures, and strategies for team success
- Reduced burned on managers by handling customer issues, recapturing loyalty with smooth management of service and food concerns
- Detailed dining room, table settings, and floors to exact specifications each day
- Backed up servers by jumping in to handle sidework, deliver food, and bus tables.
The Second Line
Server
05.2019 - 09.2019
Job overview
- Processed orders and payments using POS system terminals and registers
- Supported bussers with table-cleaning during high-volume shifts and checked on assigned tables to verify seating availability
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors.
A. Schwab's
Soda Jerk/Inventory Manager
05.2013 - 08.2016
Job overview
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Updated office files daily and kept records organized
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Stayed busy during slow work periods, frequently cleaning and kept all products stocked.
Education
Memphis College of ArtMemphis, TN
Studied Illistration
Southwest Community CollegeMemphis, TN
Studied Radiology
Skills
- Customer relations
- Task prioritization
- Administrative support
- Time management
- Organization
- Recordkeeping and File Management
- Customer Service
Additional Information
Back in 2020 I unfortunately had to set my career aside due to the pandemic to raise our young daughter, but now that she is enrolled in preschool I am eager to get back into the workforce.
Timeline
Admin
Two Broke Bartenders
07.2020 - 09.2020
Head Server
Saltwater Crab
06.2019 - 12.2019
Server
The Second Line
05.2019 - 09.2019
Server/Bartender/Event Manager
Railgarten
04.2017 - 07.2020
Soda Jerk/Inventory Manager
A. Schwab's
05.2013 - 08.2016
Memphis College of Art
Studied Illistration
Southwest Community College
Studied Radiology