Sarah Reichner
Moriches,NY
Summary
Results-driven Client Relations Specialist and Account Manager with over 8 years of experience overseeing high-volume client portfolios and direct accounts. Expertise in managing multiple clients and accounts, ensuring efficient order fulfillment, resolving service issues, and fostering long-term relationships. Strong communication, data tracking, and process improvement skills enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Brand Manager
Golden Meteors
03.2026 - Current
- Support wholesale sales strategy through account management, reorder follow-ups, forecasting support, client outreach, and cross-functional collaboration to drive brand growth and strengthen retail partnerships.
- Supported wholesale sales strategy through account management, reorder follow-ups, forecasting, client outreach, and cross-functional collaboration to drive brand growth and strengthen retail partnerships.
- Partner with retailers and internal teams to support product launches, merchandising initiatives, and account development while maintaining strong brand presentation standards.
- Contributed to wholesale growth by reconnecting with inactive accounts, supporting new business opportunities, and executing strategic sales initiatives across multiple beauty brands.
- Partnered with retailers and internal teams to support product launches, merchandising initiatives, and account development while ensuring strong brand presentation standards.
Client Relations Specialist
Davines North America
04.2022 - 03.2026
- Manage a portfolio of 11+ clients and 7 direct accounts, including all early-location partners, serving as the primary point of contact for order management, service issues, and ongoing relationship support.
- Processed and managed purchase orders, changes, cancellations, and adjustments, ensuring accuracy and timely fulfillment to meet client needs.
- Coordinate daily with Accounting, Trade Marketing, Supply Chain, warehouse teams, 3PL fulfillment centers, and freight forwarders to ensure smooth operations and on-time delivery.
- Monitor inventory levels, backorders, and expedite requests; proactively communicate lead times, delays, and delivery updates to clients.
- Conducted daily follow-ups on orders in progress, resolving issues related to delays, damages, shortages, or overages to maintain client satisfaction.
- Maintain and update key trackers, spreadsheets, KPIs, and sales data relied upon by the CEO and leadership team for analysis and decision-making.
- Prepare and distribute daily and monthly reports to executive stakeholders.
- Support and service the Davines Rewards Program, including salon point redemptions, quarterly order processing, point balance adjustments, and issue resolution in alignment with brand voice and tone.
- Documented department procedures and contributed to process improvements, enhancing efficiency and service quality in client relations.
Account Manager
Bayard Advertising
11.2018 - 04.2022
- Served as the primary liaison between clients, internal teams, and vendors to ensure seamless execution and client satisfaction.
- Maintained strong client relationships through clear communication, responsiveness, and consistent follow-through.
- Acted as the primary liaison between clients, internal teams, and vendors to facilitate seamless execution and client satisfaction.
- Oversaw campaign setup, billing coordination, reporting, and performance tracking to ensure timely delivery and alignment with client objectives.
- Collaborated with cross-functional teams to develop customized advertising solutions that met client hiring goals.
- Maintained strong client relationships through proactive communication, responsiveness, and consistent follow-through on commitments.
Education
Bachelor of Science - Advertising And Marketing Communications
Fashion Institute of Technology
New York (City), NY05.2020
Skills
- Client Relationship Management
- Product Launch Management
- Cross-Functional Collaboration
- Process Improvement
- Excel proficiency
- Executive & KPI Reporting
- Partnership development
- Market Trend Analysis
- Brand Activation Campaigns
- Sales support
Timeline
Brand Manager
Golden Meteors
03.2026 - Current
Client Relations Specialist
Davines North America
04.2022 - 03.2026
Account Manager
Bayard Advertising
11.2018 - 04.2022
Bachelor of Science - Advertising And Marketing Communications
Fashion Institute of Technology