Sarah Reichner
Moriches,NY
Summary
Results-driven Client Relations Specialist and Account Manager with over 8 years of experience overseeing high-volume client portfolios and direct accounts. Expertise in managing multiple clients and accounts, ensuring efficient order fulfillment, resolving service issues, and fostering long-term relationships. Strong communication, data tracking, and process improvement skills enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Brand Manager
Golden Meteors
New York, NY
03.2026 - Current
- Support wholesale sales strategy through account management, reorder follow-ups, forecasting support, client outreach, and cross-functional collaboration to drive brand growth and strengthen retail partnerships.
- Supported wholesale sales strategy through account management, reorder follow-ups, forecasting, client outreach, and cross-functional collaboration to drive brand growth and strengthen retail partnerships.
- Partner with retailers and internal teams to support product launches, merchandising initiatives, and account development while maintaining strong brand presentation standards.
- Contributed to wholesale growth by reconnecting with inactive accounts, supporting new business opportunities, and executing strategic sales initiatives across multiple beauty brands.
- Partnered with retailers and internal teams to support product launches, merchandising initiatives, and account development while ensuring strong brand presentation standards.
Client Relations Specialist
Davines North America
Brooklyn, New York
04.2022 - 03.2026
- Manage a portfolio of 11+ clients and 7 direct accounts, including all early-location partners, serving as the primary point of contact for order management, service issues, and ongoing relationship support.
- Processed and managed purchase orders, changes, cancellations, and adjustments, ensuring accuracy and timely fulfillment to meet client needs.
- Coordinate daily with Accounting, Trade Marketing, Supply Chain, warehouse teams, 3PL fulfillment centers, and freight forwarders to ensure smooth operations and on-time delivery.
- Monitor inventory levels, backorders, and expedite requests; proactively communicate lead times, delays, and delivery updates to clients.
- Conducted daily follow-ups on orders in progress, resolving issues related to delays, damages, shortages, or overages to maintain client satisfaction.
- Maintain and update key trackers, spreadsheets, KPIs, and sales data relied upon by the CEO and leadership team for analysis and decision-making.
- Prepare and distribute daily and monthly reports to executive stakeholders.
- Support and service the Davines Rewards Program, including salon point redemptions, quarterly order processing, point balance adjustments, and issue resolution in alignment with brand voice and tone.
- Documented department procedures and contributed to process improvements, enhancing efficiency and service quality in client relations.
Account Manager
Bayard Advertising
New York, NY
11.2018 - 04.2022
- Served as the primary liaison between clients, internal teams, and vendors to ensure seamless execution and client satisfaction.
- Maintained strong client relationships through clear communication, responsiveness, and consistent follow-through.
- Acted as the primary liaison between clients, internal teams, and vendors to facilitate seamless execution and client satisfaction.
- Oversaw campaign setup, billing coordination, reporting, and performance tracking to ensure timely delivery and alignment with client objectives.
- Collaborated with cross-functional teams to develop customized advertising solutions that met client hiring goals.
- Maintained strong client relationships through proactive communication, responsiveness, and consistent follow-through on commitments.
Education
Bachelor of Science - Advertising And Marketing Communications
Fashion Institute of Technology
New York (City), NY05.2020
Skills
- Client Relationship Management
- Product Launch Management
- Cross-Functional Collaboration
- Process Improvement
- Excel proficiency
- Executive & KPI Reporting
- Partnership development
- Market Trend Analysis
- Brand Activation Campaigns
- Sales support
Timeline
Brand Manager
Golden Meteors
03.2026 - Current
Client Relations Specialist
Davines North America
04.2022 - 03.2026
Account Manager
Bayard Advertising
11.2018 - 04.2022
Bachelor of Science - Advertising And Marketing Communications
Fashion Institute of Technology