Sarah Renner-Lutes
Brodhead,KY
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Associate
White House Clinics
Berea, KY
03.2024 - Current
- Resolved customer complaints in a professional manner, while maintaining composure under pressure.
- Assigned badges to visitors, and provided necessary information about the facility and other locations.
- Scheduled appointments for patients according to the clinic's availability and across multiple disciplines, i.e. Medical, pediatrics, dental, behavioral health, and psychology.
- Greeted visitors and checked them in for appointments or meetings.
- Answered telephones, assisted, answered questions, and scheduled appointments.
- Welcomed patients to the front desk and engaged in friendly conversations while conducting the check-in and check-out process.
- Collected payments and made change for patients.
- Obtained signatures on the appropriate documentation needed by the clinic, providers, and patients.
Patient Access Coordinator
Baptist Health Medical Center
Corbin, KY
11.2019 - 03.2024
- Coordinated communications between patients and insurance carriers.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
- Maintained files for referral and insurance information, entering referrals into system.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
- Coordinated resolutions for issues and appealed denied authorizations.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Scheduled evaluations and procedures for patients.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Care Coordinator/Front Desk Assistant
Kentucky One CHI
London, KY
07.2006 - 10.2019
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- Updated patient accounts and information on a daily basis.
- Created databases and spreadsheets to improve the flow of the office.
- Managed incoming and outgoing calls for busy medical office.
- Scheduled and confirmed appointments for doctors and PA's.
- Standardized department filing system to increase efficiency.
- Handled and processed confidential patient information.
- Scanned and filed forms, reports, correspondence and other medical information.
- Recorded and filed patient data and medical records.
- Acquired insurance authorizations for procedures and tests ordered by the attending physician.
- Arranged and assisted with hospital admissions.
- Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
- Retrieved physician correspondence and dictated office notes.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Posted charges and payments to accounts.
- Kept department clean, organized and professional.
- Registering and checking out patients for numerous medical offices.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Trained new medical and facility staff daily
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
High School Diploma -
Rockcastle County High School
Mount Vernon, KYBachelor of Arts - Business Administration
Lindsey Wilson College
Columbia, KYAssociate of Arts - Management
Lindsey Wilson College
Columbia, KYCertification
BLS - Basic Life Support
Timeline
Patient Access Associate
White House Clinics
03.2024 - Current
Patient Access Coordinator
Baptist Health Medical Center
11.2019 - 03.2024
Patient Care Coordinator/Front Desk Assistant
Kentucky One CHI
07.2006 - 10.2019
High School Diploma -
Rockcastle County High School
Bachelor of Arts - Business Administration
Lindsey Wilson College
Associate of Arts - Management
Lindsey Wilson College
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