Sarah Reynolds
ANCHORAGE
Summary
Hardworking professional with time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server / Bartender
Lake Front Hotel & Restaurant
ANCHORAGE
08.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Guided guests in menu selections, accommodating dietary restrictions for personalized dining experiences.
- Managed orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed guest complaints swiftly, ensuring improved satisfaction and repeat visits.
- Captured customer orders accurately at the table, facilitating seamless service delivery. from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Estimatic Appraiser
State Farm
ANCHORAGE
07.2023 - Current
- Analyzed vehicle damage and estimated repair costs accurately.
- Managed scheduling of repair work to optimize workflow efficiency.
- Maintained up-to-date knowledge of industry standards and repair techniques.
- Communicated with customers regarding repair processes.
- Train/mentor new team members on sop.
Store Manager
Fix Auto
ANCHORAGE
07.2014 - 07.2020
- Oversaw daily store operations and ensured compliance with company standards.
- Trained and mentored staff on best practices and customer service techniques.
- Coordinated customer service efforts to enhance client satisfaction and engagement.
- Communicated with customers to explain repair processes and costs.
- Evaluated vehicle damage and prepared detailed repair estimates.
- Coordinated with technicians to ensure timely completion of repairs.
- Oversaw team of technicians to maintain high repair quality standards.
Education
Wasilla High School
Wasilla, AKSkills
- Cocktail preparation
- Point-of-sale systems
- Order management
- Customer service
- Attention to detail
- Proactive problem solving
- Time management
- Training and mentoring
Certification
- TAPs
- Food handlers
- I-car
Timeline
Server / Bartender
Lake Front Hotel & Restaurant
08.2023 - Current
Estimatic Appraiser
State Farm
07.2023 - Current
Store Manager
Fix Auto
07.2014 - 07.2020
Wasilla High School