Sarah Ritter
Erlanger,KY
Summary
Dynamic and results-driven professional with extensive experience at DHL Express, excelling in active leadership and strategic planning. Proven track record in enhancing customer satisfaction and loyalty while ensuring compliance with US Customs regulations. Skilled in team building and resource management, fostering a high-performing work environment that boosts morale and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CVG Gateway Clearance Manager
DHL Express
Erlanger, KY
05.2022 - Current
- Manage multiple clearance teams within the CVG Gateway
- Built and maintained strong professional relationships with several Partner Government Agencies through collaboration.
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Successfully built and maintained long-term customer relationships
- Streamline team workflows through cross-departmental coordination.
Gateway Customs Brokerage Supervisor
DHL Express
Erlanger, KY
07.2018 - 05.2022
- Oversaw CVG Gateway Clearance team in adherence to US Customs regulations
- Followed standard operating procedures for customer accounts to ensure service levels remain consistent.
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Fostered a positive and motivating work environment, leading to an increase in team morale
Gateway Customs Brokerage Lead
DHL Express
Erlanger, KY
03.2017 - 07.2018
- Led and engaged agents to drive production and quality
- Coached agents to enhance skills and achieve daily targets through development and motivation feedback
- Drove operational efficiency by building customer relationships, loyalty and success
- Contributed to developing improvement initiatives
- Enforced departmental KPIs to strengthen performance standards across the team
Education
Associates in Applied Science - Early Childhood Education
Gateway Community And Technical College
Covington, KY06.2012
Skills
- Active Leadership
- Team Building
- Conflict Resolution
- Account Management
- Knowledge of US Customs Regulations
- Resource Management
- Organization
- Strategic Planning
Certification
NCBFAA CCS Certified
Timeline
CVG Gateway Clearance Manager
DHL Express
05.2022 - Current
Gateway Customs Brokerage Supervisor
DHL Express
07.2018 - 05.2022
Gateway Customs Brokerage Lead
DHL Express
03.2017 - 07.2018
Associates in Applied Science - Early Childhood Education
Gateway Community And Technical College
Similar Profiles
Ramojus SventickasRamojus Sventickas
Service desk agent at DHL ExpressService desk agent at DHL Express
Sarah WalterSarah Walter
Customs Entry Writer at DHL ExpressCustoms Entry Writer at DHL Express
James TserosJames Tseros
Service Delivery Partner at DHL EXPRESSService Delivery Partner at DHL EXPRESS
Monica GreenMonica Green
Admissions Student Affairs Assistant at Gateway Community and Technical CollegeAdmissions Student Affairs Assistant at Gateway Community and Technical College
Ryan DavisRyan Davis
Student Physical Therapist Assistant at Ortho CincyStudent Physical Therapist Assistant at Ortho Cincy