Sarah A Robertson

• Established strong relationships with clients, promoting trust and loyalty in the Party Capitol Balloons brand.
• Customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Increased efficiency in handling customer concerns.
• Enhanced team productivity by implementing effective training programs tailored to individual needs.
• Supervised 14 employees in providing excellent customer service to callers requiring assistance with balloon orders and complaints.

Supported fellow team members by sharing best practices and collaborating on projects to enhance member experience.

• Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
• Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
• Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
• Assisted in the planning and executing events, resulting in higher attendance rates and positive feedback from members.
• Managed approximately 25 to 30 incoming calls and emails per day from customers.
• Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.