Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Robin Williams

Shepherdsville,KY

Summary

Results-driven compliance specialist with extensive experience at United Parcel Service, adept in tariff classification and operational efficiency. Proven ability to enhance client satisfaction through effective relationship building and discrepancy resolution. Strong interpersonal skills combined with software application expertise contribute to successful teamwork and collaboration. Committed to leveraging these competencies in a challenging role that fosters continuous improvement.

Overview

12
12
years of professional experience

Work History

UPS Reject Processor

United Parcel Services, UPS
Louisville, KY
06.2024 - Current
  • Facilitated resolution of compliance issues related to detained shipments through effective documentation updates.
  • Coordinated with CBP officers by submitting necessary document updates.

HOLDS SPECIALIST / TARIFF CLASSIFICATION SPECIALIST / HOLDS COORDINATING / TRAINER

United Parcel Service
02.2019 - 06.2024
  • Instructed newly employed staff on key operational practices.
  • FDA: Assist FDA processors with shipments held for wine, tobacco calculations, and meds as needed.
  • Facilitated resolution processes for shipments flagged under ABI reject status.
  • Resolved supervisor-related issues including hold codes and long wait times.
  • Provided critical aid in ensuring compliance accuracy during audits.
  • Facilitated timely processing of prioritized shipments in alignment with GO list requirements.
  • Managed complex problem-solving tasks to ensure seamless client support.
  • Analyzed customer feedback data to discover opportunities for development.
  • Collaborated with departments to streamline workflow processes.
  • Reviewed consumer demands to propose relevant services or products.
  • Carried out thorough evaluations of freshly developed applications.
  • Maintained accurate records of customer interactions and feedback.
  • Participated in ongoing training and compliance activities.
  • Identified needs of customers promptly and efficiently.
  • Determined consumer needs to provide products and services appealing to larger market.

Social Work internship

JCPS
08.2014 - 05.2015
  • Scope: Worked primarily with children ages 3 to 5 years old, in JCPS (Heuser Hearing and Language Academy) with teaching social work skills and assessing families that needed additional help with obstacles in JCPS
  • Working as a liaison between families and the school on making sure each child developed and continued to learn within the school system

Social Work Internship

Home of the Innocents
08.2013 - 05.2014
  • Scope: Assisted in coordinating services needed for children, families, and runaways at Home of the Innocents

Education

MASTER OF SOCIAL WORK - Specialization in school of social work

University of Louisville
Louisville, KY
05.2015

Skills

  • Strong Interpersonal Skills
  • Service Excellence
  • Compliance With Company Guidelines
  • Experienced in Software Applications
  • Relationship-Building Expertise
  • Discrepancy research and resolution
  • Recordkeeping proficiency
  • Teamwork and collaboration

Timeline

UPS Reject Processor

United Parcel Services, UPS
06.2024 - Current

HOLDS SPECIALIST / TARIFF CLASSIFICATION SPECIALIST / HOLDS COORDINATING / TRAINER

United Parcel Service
02.2019 - 06.2024

Social Work internship

JCPS
08.2014 - 05.2015

Social Work Internship

Home of the Innocents
08.2013 - 05.2014

MASTER OF SOCIAL WORK - Specialization in school of social work

University of Louisville

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Sarah Robin Williams