Sarah Roell
Charleston,SC
Summary
Dedicated customer service professional with extensive experience in sales environments and adaptability to expertly handle wide-ranging customer concerns. Collaborates effectively across departments to build and implement effective solutions. Goes above and beyond consistently to solve problems and restore customer loyalty. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, organized and detail-oriented.
Overview
10
10
years of professional experience
Work History
Sales Associate
Palmetto Carriage Works & Palmetto Tours
Charleston , SC
12.2023 - Current
- Assisted customers in selecting and purchasing tour packages and merchandise.
- Identified needs of customers promptly and efficiently.
- Coordinated tours and ensured smooth logistics for visitor experiences.
- Assisted in daily barn operations and maintenance activities.
- Trained staff on safety protocols and barn management procedures.
- Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
Ecommerce
Self Web
Iron Mountain, MI
09.2022 - 09.2023
- Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
- Developed comprehensive public relations plans in support of product launches and marketing initiatives.
Administrative Assistant/Social Media Manager
Leeds Real Estate
Iron Mountain, Michigan
02.2022 - 05.2022
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Inventoried and ordered supplies for office.
- Prepared representation contracts, purchase agreements, closing statements, leases and deeds.
Medical Billing Assistant
The Drug Store
Iron Mountain, MI
11.2021 - 02.2022
- Processed COVID and other vaccines for patients
- Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
- Applied HIPAA privacy and security regulations while handling patient information.
Bartender
Annies T&T Steakhouse
Aurora, Wisconsin
06.2021 - 09.2021
- Enhanced bar reputation by developing signature cocktails and seasonal specials
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Operated POS systems and managed bar tabs
- Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business.
Bartender
Bimbos Saloon
Iron Mountain, Michigan
05.2020 - 08.2020
- Preparing alcoholic and non-alcoholic beverages for customers and patrons, interacting with customers, taking orders, and serving food.
Waitress
Copper State Brewing Co
Green Bay, Wisconsin
06.2019 - 08.2019
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers.
Pharmacy Cashier
The Drug Store
Iron Mountain, Michigan
09.2017 - 08.2018
- Operate cash register to process cash or credit sales
- Accept prescriptions for filling, gathering and processing necessary information
- Answer telephone inquiries, referring callers to pharmacist when necessary
- Maintain and clean equipment, work areas, or shelves.
Babysitter
Private Family
Iron Mountain, Michigan
06.2017 - 08.2018
- Transport children to schools, social outings, and medical appointments
- Meet regularly with parents to discuss children's activities and development
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
Sales Associate
The Drug Store
Iron Mountain, Michigan
06.2015 - 08.2017
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Work cash register Develop ideas or plans for merchandise displays or window decorations.
Education
Bachelor of Arts - Mental Health And Therapy
Southern New Hampshire University
Hooksett, NH09-2025
BBA - Marketing
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Insurance collections
- Customer Support
- Employee management
- Customer Service
- Verbal Communication
- Money Transfer Systems
- Retail sales
- Interpersonal and written communication
- POS system operation
- Customer assistance
- Barn management
Timeline
Sales Associate
Palmetto Carriage Works & Palmetto Tours
12.2023 - Current
Ecommerce
Self Web
09.2022 - 09.2023
Administrative Assistant/Social Media Manager
Leeds Real Estate
02.2022 - 05.2022
Medical Billing Assistant
The Drug Store
11.2021 - 02.2022
Bartender
Annies T&T Steakhouse
06.2021 - 09.2021
Bartender
Bimbos Saloon
05.2020 - 08.2020
Waitress
Copper State Brewing Co
06.2019 - 08.2019
Pharmacy Cashier
The Drug Store
09.2017 - 08.2018
Babysitter
Private Family
06.2017 - 08.2018
Sales Associate
The Drug Store
06.2015 - 08.2017
BBA - Marketing
University of Wisconsin - Milwaukee
Bachelor of Arts - Mental Health And Therapy
Southern New Hampshire University
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