Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Roese

Leander

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

14
14
years of professional experience

Work History

Team Lead-Customer Service

Valin
03.2019 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Handle written correspondence in a professional, timely manner, ensuring follow up on all customer issues.
  • Provide support on product selection and application.
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.
  • Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Data Validation

BC Forward-Accenture
12.2019 - 03.2020
  • Evaluated internal advertiser data to ensure completeness and accuracy of records
  • Provided to sales teams.
  • Communicated effectively with team members and provided training support.
  • Used online forums and spreadsheets daily to complete job.
  • Maintained and exceeded 95% quality levels for all jobs.

Content Creator

BC Forward-Accenture
05.2017 - 12.2019
  • Created specialized content for Facebook users to use in mobile app.
  • Developed creative titles and descriptions for content.
  • Reviewed user-posted content to identify themes to improve search engine.
  • Followed client guidelines and expectations for project, and provided feedback to client and engineers to improve app features and fix issues.
  • Led brainstorming sessions to generate innovative content ideas that resonate with target audiences.

Policy Processing Clerk

Boon Chapman
12.2014 - 08.2017
  • Reviewed and verified customer data on insurance applications and policies for accurateness.
  • Entered data from submitted applications for new insurance policies and claims for approval.
  • Corresponded with insurance agents via email and phone to obtain missing information.
  • Responded to all customer and agent emails in a timely manner.
  • Served as back-up to any team function as asked by manager.

Customer Service Representative

Boon Chapman
05.2014 - 12.2014
  • Kept records of customer interactions by phone.
  • Consulted customers by telephone to provide information about products or services, update and cancel accounts.
  • Maintained up to date knowledge of state and local laws pertaining to polices.
  • Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
  • Entered data from customers to process and pay out claims per policy guidelines.

Senior Advocate

Sears Holding
04.2013 - 05.2014
  • Provided excellent client experience in fast-paced environment.
  • Provided second-tier customer support to escalated customer calls.
  • Coordinated with cross functional teams to resolve customer issues.
  • Met and exceeded quality assurance scores.

Assistant Manager

Check-N-Go
11.2011 - 04.2013
  • Reviewed applications and entered data in the system for approval.
  • Scheduled appointments by making outbound calls daily.
  • Maintained accurate cash counts in the store and made daily bank deposits.
  • Kept up marketing advertising requirements per corporate guidelines.
  • Exceeded and passed corporate store audits.

Education

General Education Courses

Austin Community College
Austin, Texas

High School Diploma -

Leander High School
Leander Tx
05-2009

Skills

  • Solid foundation in basic computer skills
  • Workflow management
  • Problem-solving
  • Teamwork and collaboration

Timeline

Data Validation

BC Forward-Accenture
12.2019 - 03.2020

Team Lead-Customer Service

Valin
03.2019 - Current

Content Creator

BC Forward-Accenture
05.2017 - 12.2019

Policy Processing Clerk

Boon Chapman
12.2014 - 08.2017

Customer Service Representative

Boon Chapman
05.2014 - 12.2014

Senior Advocate

Sears Holding
04.2013 - 05.2014

Assistant Manager

Check-N-Go
11.2011 - 04.2013

General Education Courses

Austin Community College

High School Diploma -

Leander High School

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