Sarah Rosenberger
Tavares,FL
Summary
Dedicated professional with a proven record in academic advising and emergency dispatch. Skilled in managing multiple priorities while delivering exceptional support to students and effectively responding to emergency situations. Committed to fostering team goals and enhancing student success through active listening and problem-solving.
Overview
19
19
years of professional experience
Work History
Senior Academic Advisor
Liberty University
Lynchburg, Virginia
01.2024 - Current
- Developed personalized academic plans to support student goals.
- Advised students on academic programs and course selection, enhancing their academic pathways.
- Monitored student progress and provided intervention strategies.
- Collaborated with faculty to resolve student academic issues.
- Provided mentorship and guidance to diverse student population, fostering an inclusive academic environment.
- Conducted outreach initiatives to promote academic resources available to students.
- Coordinated outreach efforts aimed at increasing enrollment among targeted populations.
- Ensured compliance and accuracy of student records in accordance with laws and district policies.
911 Emergency Dispatcher
Lake County Sheriff's Office
01.2014 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Responded to emergency calls and assessed situations for appropriate response.
- Coordinated with first responders to ensure timely assistance and safety.
- Maintained accurate records of calls and dispatched units effectively.
Restaurant Hostess
Wazzabi Sushi And Japanese Steakhouse
03.2013 - 06.2013
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
Underwriting Clerk
Insurance Risk Services
01.2010 - 03.2011
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Processed and quality checked home owner insurance inspection reports.
- Worked with computers, printers, fax machines, and copiers.
- Answered incoming phone calls and directed clientele questions.
- Helped train new employees, and fill in when others were absent.
- Worked with photo programs, windows 7, Excel, Adobe Acrobat, Winsketch, and other common computer programs.
- Able to complete sketches of homes' perimeter on the computer using Winsketch.
Customer Service Representative
Elite Extreme Products And Technologies Inc
12.2009 - 01.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Shift Manager
Burger King
03.2007 - 08.2009
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Supervised daily operations and managed team member performance.
- Ensured compliance with food safety standards and company policies.
- Trained new employees on customer service and operational procedures.
Education
Master of Arts - Applied Psychology
Liberty University
Lynchburg, VA03-2026
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL05-2021
Associate of Arts - General Studies
Columbia Southern University
Orange Beach, AL12-2019
Skills
- Advising Strategies
- Student Support Coordination
- Academic Record Keeping
- Program Planning
- Database Queries
- Information Documentation
- Data Entry
- Computer Skills
- Problem-Solving
- Decision-Making
- Works Well Under Pressure
- Team collaboration
- Active Listening
- Information relay
Timeline
Senior Academic Advisor
Liberty University
01.2024 - Current
911 Emergency Dispatcher
Lake County Sheriff's Office
01.2014 - Current
Restaurant Hostess
Wazzabi Sushi And Japanese Steakhouse
03.2013 - 06.2013
Underwriting Clerk
Insurance Risk Services
01.2010 - 03.2011
Customer Service Representative
Elite Extreme Products And Technologies Inc
12.2009 - 01.2010
Shift Manager
Burger King
03.2007 - 08.2009
Master of Arts - Applied Psychology
Liberty University
Bachelor of Science - Psychology
Columbia Southern University
Associate of Arts - General Studies
Columbia Southern University