SARAH ROSSITER
Carrollton,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Food Delivery Driver
DoorDash
Hampton Roads
05.2020 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- 98% completion rating, 90% on time or early
- Customer rating 4.88 with over 100 five-star reviews.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Server
Orapax Restaurant and Bar
Norfolk
07.2023 - 01.2024
- Provided guests with full service dining experience
- Gained strong knowledge of alcohol sales, upselling, and wine presentations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions 100% accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Dining Room Attendant
Bubba-N-Frank's
Carrollton
10.2016 - 07.2023
- Greeted each guest enthusiastically upon entering restaurant
- Effectively operated cash register while taking orders
- Maintained clean dining room throughout; detailed opening and closing shifts
- Mastered leadership and training for more than 10 new staff members
- Serviced catering events such as weddings, tractor pulls, and Isle of Wight County fair
- Provided friendly and genuine service resulting in repeat guests
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to positive guest feedback.
Child Care Provider
Private Home
Chesapeake, VA
01.2014 - 01.2021
- Cared for 8-year-old girl and 6-year-old boy with special needs
- Ensured both children had proper meals, mental enrichment, and playtime outside
- Cleaned and organized house for working parent
- Guided children through zoom classes during pandemic and provided hands on learning experiences to further understanding of course content
- Supported emotional well-being by addressing individual needs and providing nurturing environment for growth.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Education
Registered Yoga Teacher -
Zenya Yoga Academy
Portsmouth, VA10.2024
Associate of Science - General Studies
Tidewater Community College
Portsmouth, VA12.2021
Skills
- Strong Writer
- Effective Communicator
- Customer Service-Oriented
- Enthusiastic, Positive Attitude
- Proofreading
- Meticulous attention to detail
- Exceptional Organization Skills
- Guest service
- Stress Tolerance
- Cash Register Operation
- Employee Training
- Quality Assurance
- Cleaning
Timeline
Server
Orapax Restaurant and Bar
07.2023 - 01.2024
Food Delivery Driver
DoorDash
05.2020 - Current
Dining Room Attendant
Bubba-N-Frank's
10.2016 - 07.2023
Child Care Provider
Private Home
01.2014 - 01.2021
Registered Yoga Teacher -
Zenya Yoga Academy
Associate of Science - General Studies
Tidewater Community College