Emily Algaier
Kansas City,MO
Summary
Adept in compliance monitoring and fostering team performance, significantly enhanced customer satisfaction through strategic leadership. Fluent in English and Spanish, excels in financial recordkeeping and maintaining high security over funds, demonstrating unparalleled dependability and strong ethics in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Casino Cage Cashier
Ameristar Hotel and Casino
11.2023 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Processed various cash transactions and answered gaming customer questions.
- Sold chips, tokens, and tickets to patrons.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Handled money, ticket and chips exchanges for customers.
Shift Manager
McDonalds
04.2021 - 10.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Scheduled staff to establish adequate coverage during peak business hours.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
Hotel Front Desk
Marriott Hotel
09.2015 - 10.2017
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Created and managed accurate occupancy forecasts and budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Answered phone calls to schedule and book rooms and events.
- Scheduled events and booked rooms according to guests needs.
Education
Associate of Applied Science - Food And Beverage Management
Johnson County Community College
Overland Park, KS05.2020
Associate of Applied Science - Hotel And Lodging Management
Johnson County Community College
Overland Park, KS05.2018
Skills
- Cash handling expertise
- Compliance Monitoring
- Financial Recordkeeping
- Strong Ethics
- Money Security
- Communicate in English and Spanish
- Maintain organization in workspace
- Strong Phone Etiquette
- Multi-tasking
- Strong Writer
- Dependability
Timeline
Casino Cage Cashier
Ameristar Hotel and Casino
11.2023 - Current
Shift Manager
McDonalds
04.2021 - 10.2023
Hotel Front Desk
Marriott Hotel
09.2015 - 10.2017
Associate of Applied Science - Food And Beverage Management
Johnson County Community College
Associate of Applied Science - Hotel And Lodging Management
Johnson County Community College
Similar Profiles
Cheryl ShawCheryl Shaw
Front Desk Clerk/PBX Operator/Night Auditor at Ameristar Casino & Hotel East ChicagoFront Desk Clerk/PBX Operator/Night Auditor at Ameristar Casino & Hotel East Chicago
Alyvia WardAlyvia Ward
Security Officer at Ameristar Casino Hotel East ChicagoSecurity Officer at Ameristar Casino Hotel East Chicago
Jennifer WestJennifer West
Laundry Supervisor at Ameristar Casino Hotel East ChicagoLaundry Supervisor at Ameristar Casino Hotel East Chicago