Sarah Ruggiero De Chancellor
Port Saint Lucie,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Kauff's Towing
10.2024 - Current
- Listened to customer needs to identify and recommend best vehicle for towing and perform the best towing services.
- Became knowledgeable of the company's products to effectively resolve problems and maintain a high customer satisfaction rating. Kept records of customer interactions and transactions, thoroughly recording details of inquiries.
Dispatcher Coordinator
Espin Express
06.2019 - 01.2024
- Respond to and resolve an average of 50 daily inquiries from drivers and customers, ensuring accurate and timely information.
- Utilize advanced dispatch software and GPS tracking systems to optimize routes, reducing average delivery time.
- Implement a driver assignment system that increased efficiency by 99%.
Dispatcher Office Assistant
QB Logistics
01.2023 - 11.2023
- Addressed customer inquiries, questions and concerns through various communication channels such as phone, email, chat and in-person interactions.
- Promoted high customer satisfaction rates by resolving problems with knowledgeable and friendly service.
- Consulted with over 100 customers to resolve service and billing issues, etc.
Education
Certificate of Technical Studies - Medical Assistant
Florida Career College
West Palm Beach, FLSkills
- Excellent organizational and multitasking abilities
- Delivery procedures
- Strong communication and interpersonal skills
- Ability to work under pressure and make quick decisions
- Attention to detail
- Proficient in dispatch software and GPS tracking systems
- Accuracy in data management
- Adjusting routes
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Kauff's Towing
10.2024 - Current
Dispatcher Office Assistant
QB Logistics
01.2023 - 11.2023
Dispatcher Coordinator
Espin Express
06.2019 - 01.2024
Certificate of Technical Studies - Medical Assistant
Florida Career College