Sarah Bediako
The Bronx,NY
Summary
Leadership professional with strengths in team development, performance management, and operational problem-solving. Brings hands-on experience in coaching employees, tracking key metrics, improving workflows, and building strong guest and employee experiences across retail and human resources environments.
Overview
15
15
years of professional experience
Work History
Sales and Service Team Lead
Sephora
New York, New York
08.2023 - Current
- Motivated and empowered team members, increasing customer satisfaction and loyalty.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Set clear team goals aligned with company objectives and tracked progress regularly.
- Conducted regular employee performance evaluations and provided ongoing feedback and coaching to improve performance.
- Analyzed processes and implemented improvements, streamlining workflows.
- Led team members on the sales floor during peak client traffic and service rushes.
STYLE TEAM LEAD
Target
New York, New York
06.2020 - 10.2021
- Led Apparel and Accessories backroom processes, organization, layout, and replenishment of the sales floor to ensure product is available for guests
- Ensured that my team was ready to engage with all guests by modeling active selling techniques and practicing active selling scenarios to help them grow confident in their active selling capabilities
- Developed a knowledgeable and passionate team of consultants in Apparel and Accessories
- Established clear goals and expectations and held team members accountable to those expectations
- Delegated daily tasks to enhance team efficiency and productivity
- Assessed employee performance, identified improvement areas, and communicated development plans.
HUMAN RESOURCES TEAM LEADER
Target
02.2015 - 06.2020
- Managed 300+ employees across compensation, benefits, wellness and safety, eHr, myTime, workday, payroll, and information and data departments, enhancing operational efficiency
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits
- Collaborated with HR team to develop and revise policies in response to evolving industry and social trends, ensuring compliance and relevance
- Provided employee relations training to management, covering engagement, documentation and performance evaluation.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends
- Managed leave requests, absences and arranged covers to facilitate smooth flow of operations
- Organized company-wide events aimed at increasing employee morale and enhancing store performance metrics
GUEST SERVICE TEAM LEADER
Target
02.2012 - 02.2015
- Built team of passionate guest advocates focused on exceeding service expectations through reduced wait times, friendly interactions, and effective service recovery.
- Empowered team to identify and resolve dissatisfaction sources, and implementing processes to prevent future service obstacles.
- Utilized customer survey reporting tools to identify key areas for improvement in customer service, coaching and recognizing the team based on feedback.
- Maintained and educated the team on up-to-date knowledge of policies surrounding payments, and returns, to provide speedy and accurate service to each customer
- Personalize recognition and appreciation to reinforce critical customer service behaviors and promote a positive team
- Created and audited schedule allocation to support peak traffic times, key holidays events, and weekends
Education
Bachelor of Science - Advertising Marketing And Communications
Fashion Institute Of Technology
New York, NY12-2008
Associate of Applied Science - Fashion Merchandising
Fashion Institute Of Technology
New York, NY12-2006
Skills
- Team leadership
- HR leadership
- Recruitment
- Payroll management
- Training development
- Key performance indicators
- Organizational management
- Problem-Solving
- Attention to Detail
- Customer service
- Professional demeanor
- LOA Benefits
Timeline
Sales and Service Team Lead
Sephora
08.2023 - Current
STYLE TEAM LEAD
Target
06.2020 - 10.2021
HUMAN RESOURCES TEAM LEADER
Target
02.2015 - 06.2020
GUEST SERVICE TEAM LEADER
Target
02.2012 - 02.2015
Bachelor of Science - Advertising Marketing And Communications
Fashion Institute Of Technology
Associate of Applied Science - Fashion Merchandising
Fashion Institute Of Technology