Sarah Santos
Renton
Summary
Dedicated Aquatics Professional specializing in safety management and swimmer development. Skilled in promoting safe and engaging aquatic experiences for diverse age groups. Strong collaborator with a focus on proactive problem-solving and compliance. Committed to continuous improvement and mastering new skills.
Overview
8
8
years of professional experience
Work History
Aquatics Lead
Coal Creek Family YMCA
Newcastle
03.2023 - Current
- Monitored safety of all guests in and around swimming pool.
- Monitored pool deck area to prevent injuries or fatalities, effectively minimizing emergent situations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Enhanced customer satisfaction by courteously greeting pool patrons and promptly resolving issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Swim Instructor
Coal Creek Family YMCA
Renton
03.2019 - Current
- Taught daily swim instruction to students varying in ages with different ability levels.
- Planned classes covering different ages and ability levels to prepare students for basic and advanced swimming needs.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Documented strengths and weaknesses of each child to monitor and support individual progress.
- Implemented games and drills to enhance skill development and engagement among students.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Prepared and organized equipment before classes, ensuring timely storage after sessions.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Cashier
Safeway
Redmond
06.2018 - 09.2018
- Guided customers through purchases, item location, and reward program enrollment to enhance shopping experience.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Ensured cash drawer security and swiftly resolved discrepancies in daily totals to maintain financial accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Verified customer identification to ensure compliance with age restrictions for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes.
- Adjusted schedule and accepted extra shifts to support operational demands.
- Collaborated with shift manager to address customer concerns and resolve operational issues effectively.
Education
High School Diploma -
Newport High School
Newport, WA07-2015
Associate of Arts - Interior Design
Bellevue College
Bellevue, WA06-2018
Bachelor of Arts - Architecture
University of Washington
Seattle, WA05-2026
Skills
- Planning
- Effective communication
- Problem resolution
- Relationship building
- Team management
Hobbies and Interests
Gaming
Photography
Painting
Music
Personal Information
Title: Aquatics Lead
Timeline
Aquatics Lead
Coal Creek Family YMCA
03.2023 - Current
Lead Swim Instructor
Coal Creek Family YMCA
03.2019 - Current
Cashier
Safeway
06.2018 - 09.2018
High School Diploma -
Newport High School
Associate of Arts - Interior Design
Bellevue College
Bachelor of Arts - Architecture
University of Washington