Sarah Schumack
La Push,WA
Summary
Seasoned Customer Coordinator bringing relevant experience in customer service and project management. Strengths lie in effective communication, problem-solving abilities, and a keen focus on enhancing client experiences. Demonstrated success in fostering relationships with clients, managing teams, and improving processes for optimal business performance.
Overview
6
6
years of professional experience
Work History
Customer Coordinator
The Orchard at Three Rivers
Forks, Washington
03.2025 - Current
- Coordinate customer communications at the vacation rental
- Monitor customer inquiries and routed concerns to appropriate departments.
- Provided support to hospitality staff in meeting guest needs with daily resident and guest needs.
- Resolve routine customer issues using calm, professional communication.
- Assist customers with product selection based on individual needs.
- Resolve customer complaints regarding products, services and billing issues in a timely manner.
- Develop strong relationships with customers through positive interactions.
- Ensure compliance with company policies related to customer service standards.
- Delegate work to staff, setting priorities and goals.
Salesperson
Self-employed
Forks, Washington
01.2021 - Current
•Sold wood bundles to tourists, contributing to overall sales
•Facilitated camping reservations, improving visitor experience
- Prospected customers and built leads for self-employed sales business.
- Negotiated pricing and terms during self-employed sales agreements.
- Presented products and services to prospects in self-employed sales consultations.
Education
Quileute Tribal School
LaPush, WASkills
- Property coordination
- Guest communications
- Records management
- Hospitality operations
- Complaint handling
- Problem solving
- Clear communication
- Attention to detail
- Conflict resolution
- Relationship building
- Customer service management
- Reservation management
- Customer records
Ouileute Election Board
- Experienced Quileute election board member
Quileute Healing Circle
- Participation in healing circle
Timeline
Customer Coordinator
The Orchard at Three Rivers
03.2025 - Current
Salesperson
Self-employed
01.2021 - Current
Quileute Tribal School