Sarah Shedlock
Cross Junction,VA
Summary
Dynamic HR professional with extensive experience at Ensemble Health Partners, excelling in employee benefits administration and compliance. Proven ability in relationship building and effective communication, enhancing employee satisfaction through streamlined processes. Skilled in HRIS systems and FMLA comprehension, driving continuous improvement initiatives to optimize operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Benefits Specialist
Ensemble Health Partners
04.2024 - Current
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Facilitated enrollment processes for health insurance and retirement plans, providing guidance to employees.
- Resolved employee inquiries regarding benefits eligibility and claim processes efficiently.
- Collaborated with cross-functional teams to enhance communication regarding benefits changes and updates.
- Contributed to continuous improvement initiatives by identifying process inefficiencies in benefits administration workflows.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Streamlined communication with benefits providers, maintaining strong relationships and staying abreast of changes.
- Conducted benefits surveys to gauge employee satisfaction and identify areas for enhancement.
Talent and Culture Business Partner
National Lutheran Community Services
11.2022 - 11.2023
- Collaborated with cross-functional teams to develop strategic initiatives and enhance operational efficiency.
- Analyzed market trends to identify opportunities for business growth and partnership enhancement.
- Supported negotiation processes, ensuring alignment with organizational goals and partner expectations.
- Monitored project progress, adapting strategies to meet evolving business needs and objectives.
- Provides a high level of customer service by responding to general inquiries relating to company policies, programs and procedures.
- Maintains Talent & Culture electronic filing systems, ensuring accuracy and completeness of confidential personnel files and team member records.
- Responsible for offer letter creation, change forms, and internal transfer paperwork.
- Leads new team member orientation (Ignite) communicating NLCS policies and procedures, benefit information and the NLCS We CARE culture and ensures training is completed for all new hires.
- Prepares new hire packages and sets up the space for team member orientation.
- Tracks referral and sign on bonuses and enters in the HRIS system for prompt payment.
- Processes new hire transactions within the HRIS system prior to the first day of employment.
- Verifies I-9s for all new hires and maintains electronic I-9 files.
- Tracks and verifies nursing licenses on a weekly basis to ensure full compliance.
- Updates license information in the HRIS. Escalates expired licenses to the Talent & Culture Director.
- Submits worker’s compensation incident forms to the carrier and assists the Talent & Culture Director with any follow up as directed.
- Runs reports to check for data integrity, to include scheduled work hours, status, missing photos, missing badge numbers. Coordinates and processes resignations.
- Processes termination transactions immediately upon departure in the HRIS system.
- Submits separation tickets for candidates who started the onboarding process and are not hired.
- Completes exit interviews for voluntary separations and updates the compliance spreadsheets.
- Reviews exit feedback with the Talent & Culture Director, calling attention to concerns related to culture and fraud.
- Manages the HR ticket system by responding to tickets within one business day.
- Escalates tickets to the Talent & Culture Director or reassigns to another department as appropriate.
- Provides Family and Medical Leave (FMLA) paperwork to team members upon request and sends completed paperwork to Benefits as needed
- Provides advice, assistance, and follow-up on NLCS policies, procedures and documentation
- Assists in coordinating and championing Talent & Culture led events
HR Specialist and Business Manager
Spring Arbor Assisted Living
06.2020 - 11.2023
- Managed employee onboarding processes to enhance integration and retention.
- Coordinated recruitment efforts, including job postings and applicant screenings.
- Implemented training programs to support employee development and compliance.
- Assisted in performance management processes, ensuring timely evaluations and feedback.
- HRIS Ultipro and peoplenet
- Serve as Human Resources liaison coordinating new hires, terminations, personnel changes, etc.
- Manage worker’s compensation claims; collect information, notify worker’s compensation carrier and monitor loss time and medical treatment
- Coordinate team member trainings and certifications
- Communicate and assist team members in benefits enrollment
- Complete and submit biweekly payroll and ensure accuracy
- Create and maintain confidential team member files
- Maintain annual OSHA logs
- Function as part of the management team (manager on duty coverage, presenting the community to potential residents, planning and participating in staff meetings, planning and implementing marketing and community events)
- Assist Executive Director with marketing strategies and telephone and walk-in inquiries
- Supervise front desk staff
- Manage the community and support the Resident Care Director in supervising personnel in the absence of the Executive Director
- Maintain and audit all financial records and accounts receivable software/records
- Manage and minimize the community’s accounts receivable
- Bill and audit monthly charges to residents/residents’ families
- Maintain and reconcile cash on hand (petty cash and resident funds) weekly
- Complete all bank transactions in a timely manner
- Reconcile the community’s corporate credit card monthly
- Track expenses authorized by the community
- Review and code invoices for payment
- Maintain all vendor files
- Resolve vendor discrepancies
Education
Healthcare Management
Saint Leo University
St. Leo, Florida05-2010
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- HRIS systems
- Relationship building
- Policy interpretation
- New employee orientations
- Employee relations
- FMLA comprehension
- Special projects
- Human resources management
- Multitasking Abilities
- Reliability
Certification
- Licensed Certified Revenue Cycle Representative - 2024 -2026
Timeline
Public Benefits Specialist
Ensemble Health Partners
04.2024 - Current
Talent and Culture Business Partner
National Lutheran Community Services
11.2022 - 11.2023
HR Specialist and Business Manager
Spring Arbor Assisted Living
06.2020 - 11.2023
Healthcare Management
Saint Leo University
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