Sarah Shell
Norwalk,WI
Summary
IT Professional with over 25 years in the business pursuing a full-time remote position that presents challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Jr/Sr High School LMC Paraprofessional
N-O-W School District
08.2022 - Current
- As the primary staff member in the JH/HS Library Media Center, I manage the library's operations as directed by the district librarian, including maintaining the library system and overseeing the inventory of books and devices to ensure everything is up-to-date and accurately tracked.
- Built the foundation to a new cloud-based Mobile Device Management system and migrated 200 iPads over.
- Maintain and repair the school's Windows and Chromebook devices through updates, troubleshooting errors and swapping hardware.
IT Services Support Specialist
Vernon Electric Cooperative
08.2017 - 08.2022
- Sole IT Administrator responsible for managing and supporting all IT infrastructure, including workstations, servers, networking, and technical services for an energy cooperative that services over 10,000 members
- Efficiently provided resolutions to technical issues, reducing system downtime and ensuring minimal impact on business operations and customer experience
- Implemented and managed secure VPN connections for remote access, establishing home office standards and ensuring seamless transitions for staff working remotely.
- Promoted to Director of IT Services following the expansion of IT operations to include data science and GIS mapping, overseeing the integration and management of new technological initiatives.
- Developed comprehensive documentation for IT procedures, facilitating consistency across the organization
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Created user accounts and assigned permissions in a Windows environment.
Computer Engineer, Team Lead
SSM Health Dean Medical Group
11.2002 - 07.2017
- Led a team of 8 IT professionals in overseeing the integration and support of 7,500 devices across 60 healthcare facilities, ensuring operational continuity and optimal IT performance. Personally responsible for the business office with over 600 devices.
- Worked closely with our Help Desk to provide second level support on issues that were not able to be resolved remotely.
- Collaborated with the project management team to coordinate and facilitate annual device replacements, ensuring hardware remained up-to-date and aligned with operational needs.
- Worked closely with Epic Systems on testing and pushing out regular updates to all devices effecting patient care. Also provided support and updates on other software systems used throughout the organization.
- Developed comprehensive documentation for software systems, enhancing knowledge sharing across teams and improving onboarding processes.
- Fostered a collaborative, teamwork-oriented environment, encouraging cooperation and shared goals to enhance team performance and achieve project success.
Education
Associate of Science - Electronic Engineering Technology
Herzing College of Technology
Madison, WI03-1999
Skills
- Technical support and assistance
- Effective verbal and written communication
- Ability to work well under stress
- Problem-solving
- Decision-making
- Project coordination
- Multitasking
- Teamwork and collaboration
- Interpersonal skills
- Time management abilities
Certification
- ComTIA A+ Certified Professional
- ITIL Foundation Certified in IT Service Management
Timeline
Jr/Sr High School LMC Paraprofessional
N-O-W School District
08.2022 - Current
IT Services Support Specialist
Vernon Electric Cooperative
08.2017 - 08.2022
Computer Engineer, Team Lead
SSM Health Dean Medical Group
11.2002 - 07.2017
Associate of Science - Electronic Engineering Technology
Herzing College of Technology