Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Sitarski

West Seneca,NY

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service.

Overview

21
21
years of professional experience

Work History

Bodily Injury Claims Supervisor

GEICO
11.2009 - Current
  • Oversaw the negotiation process between policyholders and insurance carriers, achieving equitable settlements on behalf of clients.
  • Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
  • Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
  • Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
  • Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
  • Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
  • Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
  • Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
  • Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.


Bar Server

Applebee's Grill + Bar
01.2003 - 01.2010
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
  • Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members. Set up the weekly schedule for the front of house staffing.

Education

Associate of Applied Science - Criminal Justice

Erie Community College
Buffalo, NY
05.2003

Skills

  • CPT/ICD-10 and Medical Records Analysis
  • Licensed - CT, VT, RI, NH and FL
  • 8 Core Business Courses completed
  • Strategic Planning
  • Negotiation
  • Idea Development and Brainstorming
  • Staff Development
  • Staff Management
  • Risk Assessment
  • Legal proceedings knowledge

Timeline

Bodily Injury Claims Supervisor

GEICO
11.2009 - Current

Bar Server

Applebee's Grill + Bar
01.2003 - 01.2010

Associate of Applied Science - Criminal Justice

Erie Community College

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Sarah Sitarski