Sarah Smart
Houlton
Summary
Highly motivated individual looking to expand her career growth within Modivcare and to provide exceptional service to members and staff.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Modivcare
Remote in Maine
11.2025 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Utilized call management systems to log interactions and track customer feedback effectively.
- Assisted customers in understanding services, ensuring clarity and satisfaction with solutions provided.
- Collaborated with team members to improve response times and enhance service delivery processes.
- Maintained up-to-date knowledge of company policies, procedures, and service offerings for accurate assistance.
- Adapted to varying call volumes while maintaining composure and professionalism in high-pressure situations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Chiropractic Assistant
Katahdin Valley Health Center
Houlton, ME
02.2024 - 06.2025
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported chiropractic staff by preparing treatment rooms and maintaining equipment cleanliness.
- Educated patients on office policies and procedures, enhancing overall patient experience.
- Scheduled appointments efficiently, optimizing clinic workflow and reducing wait times.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Lead Sales Associate
Serendipitous Dragonfly
04.2019 - 06.2025
- Assisted owner in ordering inventory for the store and improving the quality of our products.
- Ran and balanced cash drawer.
- Fed and kept animals in clean and comfortable environments as well as providing enrichment activities.
- Key holder for the store and opened and closed store alone.
Phlebotomist
Cary Medical Center
Caribou, ME
03.2023 - 02.2024
- Collected blood samples efficiently using venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Maintained accurate patient records and information in electronic health systems.
- Provided exceptional patient care, addressing concerns and ensuring comfort during procedures.
- Assisted in training new staff on phlebotomy techniques and best practices.
- Collaborated with healthcare team to streamline sample processing workflows.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
CNA
Maine Veterans Home
Caribou, ME
12.2022 - 03.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented patient care activities accurately in electronic health records system.
- Provided emotional support to residents, fostering a compassionate environment.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
CNA
Madigan Estates Nursing Home
Houlton, ME
06.2021 - 12.2022
- Collaborated with interdisciplinary team to develop personalized care plans.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Educated residents on health maintenance and wellness activities effectively.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Hodgdon High School And Houlton Higher Education Center
Houlton, ME07.2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Call center customer service
- Inbound phone calls
- Answering questions
- Complaint resolution
- Appointment scheduling
- Calm disposition
- Cash handling
- Logging call information
- Documentation and reporting
Timeline
Call Center Representative
Modivcare
11.2025 - Current
Chiropractic Assistant
Katahdin Valley Health Center
02.2024 - 06.2025
Phlebotomist
Cary Medical Center
03.2023 - 02.2024
CNA
Maine Veterans Home
12.2022 - 03.2023
CNA
Madigan Estates Nursing Home
06.2021 - 12.2022
Lead Sales Associate
Serendipitous Dragonfly
04.2019 - 06.2025
High School Diploma -
Hodgdon High School And Houlton Higher Education Center