Sarah Smith
Flint,MI
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
J&B Medical
Flint, MI
11.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Work was self-motivated; did not require any instruction on daily tasks.
Inventory Specialist
Menards
Davison, MI
06.2022 - 11.2022
- Managed purchase orders with vendors to maintain optimal stock levels.
- Investigated discrepancies between physical count and computer records.
- Responded promptly to customer inquiries regarding product availability.
- Collaborated with other departments to coordinate replenishment activities as required.
- Worked alone and as a team to make sure the job was completed as needed.
Substitute Teacher, K-12
Edustaff
Flint, MI
11.2018 - 05.2022
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Established positive relationships with administrators, teachers and parents.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Maintained accurate records of student attendance, grades, and behavior reports.
Photographer
Portrait Scene/Smile America Portraits
Sterling Heights, MI
08.2013 - 11.2015
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Edit photos using Adobe Photoshop and other software applications.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Compose creative shots from different angles that are visually appealing.
- Research trends in photography styles to stay up-to-date with current technologies and practices.
Cashier and Bakery Manager
Kroger
Flint, MI
08.2008 - 12.2012
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Assistant Store Manager
Family Dollar
Burton, MI
10.2006 - 07.2008
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
Associate of Arts - English And Photography
Charles Stewart Mott Community College
Flint, MI05-2014
Skills
- Team Leadership
- Problem-Solving
- Ability to work alone and with a team
- Schedule Coordination
- Training and mentoring
- Focused on customer satisfaction
Timeline
Customer Service Representative
J&B Medical
11.2022 - 06.2023
Inventory Specialist
Menards
06.2022 - 11.2022
Substitute Teacher, K-12
Edustaff
11.2018 - 05.2022
Photographer
Portrait Scene/Smile America Portraits
08.2013 - 11.2015
Cashier and Bakery Manager
Kroger
08.2008 - 12.2012
Assistant Store Manager
Family Dollar
10.2006 - 07.2008
Associate of Arts - English And Photography
Charles Stewart Mott Community College