Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Sarah Southerland

Yukon

Summary

Dynamic professional with a proven track record in customer service and client retention at CSAA Insurance Group. Skilled in networking and public speaking, I excel in building relationships and resolving concerns. Licensed in residential property and auto insurance, I am committed to delivering exceptional support and achieving customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier & Greenhouse Specialist

Marcums Nursery
Moore
02.2025 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.

Insurance Producer

CSAA Insurance Group
01.2021 - 01.2024
  • Obtained my residential property and auto producer licenses for OK and CA. Managed insurance policies. Specialized in customer retention and de-escalation.
  • Received the Service Excellence Achiever award for Q1 and Q2 in 2022.
  • Managed client accounts, addressing inquiries and providing timely support.
  • This position empowered me to enter each interaction with competence, confidence, and excitement to resolve a customer’s concerns.

Lawn Care Specialist

Self Employed
01.2018 - 01.2021
  • I built the customer base through networking. Extensive lawn care experience. Knowledge and application of safety measures and equipment operations.
  • Customer satisfaction and communication. Sales generation and repeat clients.
  • Oversaw daily operations of small business including customer service and financial management.

Education

Bachelor of Science - Psychology

Mid-America Christian University
01.2025

BS - Psychology

University of Central Oklahoma
01.2024

Skills

  • Interpersonal skills
  • Public speaking
  • Customer service and support
  • Networking strategies
  • Client retention
  • Customer service
  • Team collaboration

References

References available upon request

Certification

  • Residental property and auto producer license (OK, CA)

Timeline

Cashier & Greenhouse Specialist

Marcums Nursery
02.2025 - Current

Insurance Producer

CSAA Insurance Group
01.2021 - 01.2024

Lawn Care Specialist

Self Employed
01.2018 - 01.2021

Bachelor of Science - Psychology

Mid-America Christian University

BS - Psychology

University of Central Oklahoma

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